Mercedes-Benz of Loveland

“I have been working with Paul since last week on a lease. Since we live an hour and a half away, I sent all of our information ahead of time, including our trade-in details, payoff amount, down payment, and exactly what we were looking for. I was very clear about our requirements and asked several times if the numbers I was given were final. Each time I was told they were. Based on that, my husband and I drove all the way to Loveland with our three children, including our four-month-old baby, ready to complete the deal. When we arrived, we were greeted by Brian. Unfortunately, it was one of the worst dealership experiences I have ever had. From the moment we walked in, his attitude was rude, dismissive, and arrogant. He spoke to us with a level of disrespect and condescension that no customer should ever experience. Throughout the conversation, his tone was unprofessional and made us feel like we were inconveniencing him. He even suggested that we should go make a deal somewhere else. When the paperwork came out, the numbers were not what we had been sent. I don’t know how a deal goes from $3,000 down to $7,000 down when everything had already been discussed and confirmed multiple times. We explained that these were not the numbers we agreed to, but there was no effort to help, clarify, or find a solution. As we were leaving, Brian told us, “Don’t call me tomorrow and tell me you want the deal.” After driving three hours round trip with three young children based on the information your dealership provided, that comment was completely unacceptable. I understand that not every deal works out. That is not the issue. The issue is being told one thing, driving all that way, being presented with different numbers, and then being treated with disrespect when asking for an explanation. We came ready to buy a vehicle. Instead, we left feeling misled, disrespected, and extremely disappointed. Based on this experience, I would never do business with this dealership and would not recommend it to anyone.”

“Had my old 2009 ML350 serviced at this location for the first time. I swore I would NEVER take my car to a dealership again for service after a bad experience quite a few years ago in Oregon. In fact, my family in Arizona (where I'm from) own several Mercedes-Benz vehicles models and we have been getting serviced at a European auto shop for 20+ years ... one that is owned by friends. The mechanic there used to work for a MB dealership and left to start a business and to offer customers more affordable service. I would drive to AZ from OR annually, and while visiting family, drop the car at our friend's shop for the maintenance. That's how much we love them! 20+ years, all of our family's MBs are trusted to them! And me... driving across states for my own service needs. Well... I was kind of in a time crunch and had no plans to drive to AZ for a while. So, I couldn't just go on a road trip and see our family's long standing mechanic this time. I scheduled at the MB of Loveland and was just going to hope for the best. I was pleasantly surprised by my visit to this particular dealership in Colorado. I went in for my lights, and got a free inspection of other things. I learned of some other issues that needed attention, and I loved that they shared pictures of my car and what they saw. The rep that helped me was very nice. His name was Bryan Sanchez. I ended up going back a second time to get one of the other services that they made me aware of when they replaced my lights. Bryan also set me up with a free loaner car. Drop off, pick up, payment, it all was easy. Now, this isn't to say I am a fan of dealership service prices. I still think (and KNOW) they are ridiculously overpriced sometimes. For instance, the trunk issue I had a few years back was going to be $2000+ in Oregon at the dealership, but our family mechanic did it for $484. The fuel to take a road trip to AZ was like $600 roundtrip, so I got a nice scenic road trip down through Cali, was able to visit and stay with family and friends for a few days, and still saved almost $1000. Had a real MB part too, and I have not had issues since. I say that to say, although the Loveland location won't be a regular service location for me... I will be happy to come here if needed. Not because of the price, but just for the level of service that Bryan Sanchez provided, the loaner I received, and even the free snacks and child area my babies got. Lol. It was a very different experience than the one I had in Oregon. I had a positive one this time around! Special thanks to Bryan and the gentleman that cleaned & vacuumed my vehicle out. I appreciate and am humbled that you exceeded my expectations! You may see me again. Thank you!”

“I had an excellent experience at Mercedes-Benz of Loveland, thanks to Michael Baker and Brian Butler. They were both incredibly accommodating, knowledgeable, and easy to work with from start to finish. There was zero pressure—just clear communication, patience, and genuine professionalism. They took the time to answer all of my questions and made the entire process smooth and stress-free. I truly felt taken care of. Highly recommend asking for Michael and Brian if you’re in the market for a Mercedes-Benz.”

“Everyone was fantastic! Nick especially was wonderful. He knew I was looking for the right vehicle. He contacted me monthly like I asked him to do and when the time came for me to buy my car he was right there at every moment to ensure the process went smooth. Highly recommend this team thank you Mercedes and especially Nick!”

“Has to be my best experience ever in buying a vehicle! Nick the salesperson, Felipe the paperwork guy and Nick the general manager all made my experience 100% (and no I’m not getting paid for this review!) I live in Kansas and worked a deal over the phone and text messages. I’m not joking when I say I was in and out in 45 minutes because that is the truth! Picked up my vehicle Saturday and will share a few pictures with you. Beautiful dealership and excellent customer experience.”