CARMAX LOUISVILLE

“Muhammad, my sales assistant was very nice and very helpful. The 2017 Lexus ES 350 I purchased only had 12,000 mi on it and virtually was like a new vehicle. The only drawback I found is how much time it took to close the deal.”

“I highly recommend CarMax. I sold my car today to them as a cash transaction, i.e., this was not a trade-in. I started the process online, made my appointment and arrived with the documents they require. The entire process took just over an hour, they kindly kept me apprised and moved things quickly through their system. I had overestimated my mileage, so they adjusted the offer to a better price than what I had been quoted online. This was a pleasant surprise, and I left with check in hand, a very happy customer.”

“I would like to acknowledge the exceptional care and service provided by Tauna. I came in to sell a vehicle due to a life event.This was a sensitive yet potentially volatile situation. I arrived early to explain the situation before my ex-husband arrived. Tauna received everything I said with professionalism and replied with truth. I understood the parameters of the policies and she understood my situation. Throughout the process tauna was able to perceive the things that I couldn't speak of. Tauna and her coworkers ensured a safe environment that was covered in complete professionalism and joyful customer service. The transaction was completed successfully. I personally have never experienced a "stranger" that understood this "situation" and was able to maintain professionalism and safety (without being detected by "the other"). To anyone going through a "situation" and you are need of a sell/purchase of a vehicle.... this is the place to start. On a personal note: Tauna I can't thank you enough for your professionalism and humanity. I sincerely hope that you are blessed beyond measure and that your employer is fully aware of the skills and talents that you bring to your job.”

“Great car shopping experience. After visiting several car dealerships, I went to CarMax and it was so much easier. I’ll definitely go this route in the future. Staff are helpful but not pushy, selection is great and easy to find what you are looking for on the lot. My car was shipped to my local CarMax for free. Each step in the process was smooth start to finish.”

“Lemon Alert: Sold from this location, NO AIRBAGS on Passanger Side When was 19 years old, I bought my first car, a blue 2010 ford escape from a carmax in TN. Great experience even considering the repairs I needed in the first 10 days, that car lasted me 10 years of driving across KY for school and everybirth! I called her 'Birthy Blue', as she never faild to get us to the birth not matter the snow, sleet, ice, or back roads. I was DEVESTADED, when Birthy Blue was deemed done. My car that made me feel soo safe was not the car I would have during my most vulnerable time as I was 5 months pregnant myself, but she did her job. So we trader her in. Now, Im 30 years old, back in my hometown of Louisville, KY, I returned to the brand I trusted at 19 years old. They did not take advantage of me as colleger freshman and got me what I needed, a car to get me through my 20's. But that was not the case this time. Carmax sold my and my unborn child a 2018 Ford Exploer. WITH NO AIR BAGS ON THE PASSANGER SIDE (FRONT OR BACK). They sold an airbagless car, that had me and my unborn child, now one year old FOR A WHOLE 16 MONTHS AT RISK. 16 MONTHS OF PAYMENTS, MAINTANINCE, AND IDK THE RISK PLACED ON ME AND MY CHILDS LIFE. They repossessed my car. Said they would by back the loan, and payments would stop while we look for a new car. LIES: Carmax is still charging for a car I do not have and then they do not want to give my money back. I have to call the bank and dispute the charge or the finance company that they CLAIMED they had already communicated/ bought the loan out. Then Donna, had the nerver to act like it is our fault we are still getting charged for a car they had to repossesse. They are unwilling to give any inconvienve amount off the next car. They are just putting my 16 payments toward the next car. This has been the worst and most disappointing experience I have every has with carmax. I sincerly thought this was the best place to buy a car. Now I am looking to potentially sue a company, in myhome town I love, because we cant get ethical conflict resolution. I will no longer allow the risk that gets disrepectfully, painfully, and forced on me or my child's life to go under the radar anymore. I had to bring the car BACK after I picked it up and nothing was fixed, tires were not aired up, and more lights we on than when I took it in originally. It wasnt untill I brought the car BACK for the SAME REPAIR request that they were even honest. At this point I think they knew the whooooooolllllleeee time. #AskAlexa #NoAirBags #CarMax #DonnaMessedUp #DoBetter #WhatSafteyCheck #Lemon”