Gorman McCracken

“I purchased a 2025 Mazda CX-50 Turbo, and unfortunately I have been unhappy with it almost from day one. GORMAN MCCRACKEN, LONGVIEW! The buying experience itself was extremely uncomfortable. I felt a lot of pressure to make the purchase and honestly felt like I wasn’t leaving until I agreed. That experience alone left a bad impression and has definitely contributed to how I feel about the vehicle overall. As for the car, I’ve had ongoing issues with the key fob and automatic locking system. About half the time the car does not lock when I walk away, leaving me unsure whether it’s secure. When approaching the vehicle, placing my hand on the door handle is supposed to unlock it automatically, but it frequently fails to respond. I have replaced the batteries in both key fobs multiple times and the issue still persists. There is also noticeable wind noise while driving, and the car has developed rattles, which is disappointing for a vehicle this new. Another frustration is the app subscription. After paying this much for a vehicle, it doesn’t seem right that features connected to the car require an ongoing paid subscription. The app should reasonably be included for the lifetime of the vehicle. I did give the dealership two opportunities to address these concerns, but unfortunately my second visit was an even worse experience than the first. Because of that, I no longer feel comfortable taking the vehicle back there for service. Overall, this has been a very frustrating experience. If I’m being honest, if I had the option to return the vehicle, I would. UPDATE : After posting this review, the dealership responded asking me to call the number listed. I did call, but the person I spoke with had no knowledge of my situation or the review and could not assist me. That was frustrating because I expected someone familiar with the issue to follow up. At this point I am considering reaching out to Mazda Customer Experience so the concerns with both the vehicle and my dealership experience can be reviewed. I would still welcome the opportunity for a manager or someone from the dealership to contact me directly to address these issues.”

“Vehicle purchasing was okay, but trying to get in touch with other services such as finance is a nightmare. I spent 2 days trying to get in contact over the phone with them, only for them to tell me that it's a service that can only be completed on the weekdays. I called early morning Friday and got the response on Saturday. Sure they may be busy, but I was told they would get in touch with me end of day on Friday. It was important to get a response on Friday because I live hours away and have to plan the following day around that.”

“They did not give me good service. They sold me a car with problems and they tried to cover it up. I feel they set me up and this is October 30th i got the car from them September 6th and I’m having a come out of pocket to put in an airbag and probably more problems.”

“TJ Dade was our sales lady today on October 23 2025. First she had charisma and then she had the knowledge. She knew all the points to hit on to sell a vehicle. Then she brought us out one in the color we wanted and showed us all the spoils we could buy into and showed us how each operated. She was patient and charming and knowledgeable. She is someone who has shown 5 star quality. If we choose to buy the Atlas we will only buy from TJ Dade in Longview Gorman McCracken. Go there and get yours you will love TJ Dade.”

“I had a great first time car buying experience with Salesman Astin and Sales Manager Bill here. I would highly recommend them to anyone for any of your car buying needs! They made my first time financing very simple and put me in my new to me Bronco!😍 Worth the drive from Bossier City!”