Koeppel Hyundai Inc

“Picked up a brand new car with Ali Elhage and had a wonderful experience! I was ready to negotiate and be steadfast, but he was absurdly accommodating and worked with me on all my asks. I would shop with him again 10/10 experience.”

“I had a VERY uncomfortable and disappointing service experience here with my 2017 Hyundai Tucson. While I was waiting at the dealership, I was first told over the phone that the recommended work would be over $3,000. I asked for an itemized list, but the list I received was very vague and did not clearly break down labor, parts, or exactly how each service would be performed. It included items such as coolant flush, throttle body service, fuel injector cleaning, transmission fluid, brake fluid, cabin filter, rear pads/rotors, and differential fluid. Because I am not an expert in car maintenance, I tried to remove several items that seemed unnecessary and approved only what I understood from that list. However, when the work was finished and I went to pay, I noticed an additional “Fuel Service” package for $245.76 on the final invoice. This package included a Seasonal Service Kit, Engine Service Kit, and Synthetic R134 Boost with Stop Leak. This was not on the original list I received, and I did not knowingly approve it. When I asked about it, the service advisor, DANIEL SUKHRA, first tried to explain that it was part of one of the original items. After I questioned it further, he said it had been added by mistake. Then he made a confusing argument that because another originally quoted item ended up being charged for less than the original quote, I might still owe the difference. That made me even more concerned because the original estimate and the final invoice did not match clearly. I asked to speak with a manager. The manager was nice, kind, and respectful. He reviewed the invoice, acknowledged that I had not been properly notified about that added package, apologized, and refunded the $245.76 plus tax. He also gave me an additional $100 refund for my time and the inconvenience. I appreciated the way he handled that part. However, I still left feeling that the overall service process was not transparent. The initial itemized list was vague, the final invoice included an additional service package that I had not clearly approved, and the explanation from the service advisor changed after I questioned it. Even though the manager was professional and helpful, this experience made me lose trust in the way the service recommendations and approvals were handled. I would strongly advise future customers to ask for a written estimate with a clear labor and parts breakdown, decline any add-on service kits unless fully explained, and carefully compare the original estimate with the final invoice before paying.”

“Purchased Palisades at this site. Mahfu A. Chowdhury was very helpful. He made sure every function and options are guided and set up. I feel so ready to drive Hyundai. I never thought I would drive confident with a new car, knowing that I can rely on him. They sell other brands as well. I traveled to several locations like Long Island and New Jersey.. but this very spot in Queens was a good choice to purchase a car. Make sure to check on this location. I recommend only when I can put my words.. so go for it and look for him. He introduces himself as Ahmed.”

“My 2nd time leading a car from koeppel Hyundai. And 2nd time having Ahmed as our sales person. As always he is very professional and easy going making the negotiation process less painful than at other dealerships with other sales people. He will go through extra mile for you often just to be helpful. I was so impressed with him that I sent my sister and cousin to him when they wanted to lease cars. They completely agree with my review and felt very taken care of. In other words don’t think twice to go to Hyundai but only deal with Ahmed.”

“Just experienced a whole new perspective of the tire changing experience. I’ve been using Koeppel Hyundai as my service center for four years. I have a warranty to replace my tires and rims when necessary. I have used the service a few times in the past four years and the experiences have not been good. The customer service that their employees provide specifically Daniel and Pablo, is not acceptable. they will try to tell you that your rim is not covered under the insurance policy that I paid extra for when I purchased my vehicle, when it absolutely is because I have paperwork stating that. They also attempted to tell me that my car needed service repairs such as a tranny lube that were not necessary at the time when my car only has 15,000 miles. this time when I came to repair my tire and rim they had me waiting at the service center for over five hours stating they were waiting for approval when they never even called. I left my tire with them under the assumption that they were going to take care of it by Monday. I never heard anything from them on Monday and when I reached out today on Tuesday, they told me they just came to to pick it up and send it out to repair it and they would have a back later today. From the time I dropped off my tire to the time they fixed it on my vehicle took five days. I think that is completely unacceptable. on a positive note the service manager and the assistant manager Tony and Huey stepped in and assisted me in finally getting my tire and rim.”