Silver Star Motors

“If you are looking for a new Mercedes do yourself a favor and go see Sam Allam at Silver Star Motors in Long Island City. I Just bought a 2026 Mercedes AMG CLE 53. Sam made it the easiest car buying experience I have had in my 60 years. He gave me a very fair trade in price for my 2018 C43, there was no back and forth nonsense, no upselling, just super friendly and knowledgeable. I drove in from north Jersey and got there at 9:00 am, I told Sam that if we come to an agreement I need to be on my way home by noon. I pulled out of Silver Start at 12:00 pm on the button with spotless car. I highly recommend Sam and Silver Star”

“Had an amazing experience at Silver Star Motors. From the moment we walked in, everything just felt easy and stress free, which you don’t always get when buying a car. Huge shoutout to Zak for taking care of us. He was super knowledgeable, patient, and never once made us feel pressured. He really made sure we were comfortable every step of the way and helped us land exactly what we wanted. We drove off in our new 2026 Mercedes Benz GLC and couldn’t be happier. The whole process was smooth and honestly enjoyable. If you’re looking to get a Mercedes, definitely check this place out and ask for Zak. You’ll be in good hands.”

“Absolutely AMAZING experience at Mercedes-Benz Silver Star!! Sam is incredible — super friendly, professional, and truly goes above and beyond for his customers. He made the whole process easy, stress-free, and actually enjoyable. Not only did he help me find the perfect car, but he also got me an unbeatable deal! He has also taken great care of my friends and family, which shows how dedicated and trustworthy he is. I’m beyond thrilled with my dream car — GLE 350 with AMG package!! 🚗✨ Big thanks to his manager as well for making everything smooth and seamless. Highly, highly recommend this dealership — ask for Sam! He will take amazing care of you and get you the best possible price.”

“I had an amazing experience working with Sam while purchasing my car. From start to finish, he truly went above and beyond to help me find the right fit. He took the time to understand what I was looking for and made sure I felt confident in my decision. Sam showed genuine care and concern throughout the entire process. He was patient, knowledgeable, and always available to answer my questions. What really stood out was how he advocated for me and made sure everything was handled smoothly. He makes you feel like you’re not just dealing with a salesperson, but with a friend or even family. Someone who truly wants the best for you. Buying a car can sometimes feel stressful, but Sam made the whole experience easy and seamless. I highly recommend asking for him if you’re looking to purchase a vehicle. You will be in great hands!”

“I leased a brand new CLE53 AMG for my fiancé back in July. I am unbelievably disappointed and outraged with Mercedes-Benz. Less than one week after leasing this vehicle, it began experiencing an extremely dangerous and life-threatening defect: the vehicle shuts off completely while driving. The engine and all electronics abruptly power down without warning, including while traveling at highway speeds. This is not a minor inconvenience or quirk - it is a catastrophic safety failure that puts my fiancé's, my life and the lives of others at serious risk. As of today, the vehicle has been returned to the dealership for “service” five (5) separate times for this same issue. Each time, I am told the problem has been “fixed.” Each time, the issue continues to occur. At this point, it is abundantly clear that they have failed to properly diagnose or repair this vehicle. I have been unequivocally clear that I DO NOT want this car back. I have requested a replacement vehicle that is not defective, which is a reasonable and appropriate resolution given the severity and persistence of this issue. Mercedes-Benz has refused, claiming that because the dealership “cannot recreate the issue,” there is allegedly nothing wrong with the car. That position is both unacceptable and alarming. I have Live Photos clearly documenting the moment the vehicle shuts off and then powers back on. These were taken while driving meaning I was forced to risk my own safety to document a defect that Mercedes-Benz now claims does not exist!! To dismiss this evidence while simultaneously acknowledging five service visits for the same complaint is frankly insulting. What is particularly disturbing is that the dealership's apparent priority is recovering their loaner vehicle, not ensuring my safety. The loaner vehicle currently in my possession functions properly - it does not shut off randomly at highway speeds. Yet when I ask whether my CLE53 AMG is genuinely fixed, I am repeatedly strung along and told the same thing: “We can't recreate the problem, therefore the problem does not exist.” That logic is indefensible. At this stage, Mercedes-Benz's handling of this matter reflects a failure to act in good faith, a disregard for customer safety, and a troubling unwillingness to take responsibility for what is clearly a defective vehicle. I should not have to wait for a serious accident or worse for this issue to be taken seriously. I am prepared to and have already begun to pursue all available remedies, including escalation to Mercedes-Benz corporate leadership, regulatory agencies, and remedies available under applicable lemon law and consumer protection statutes. I expected far more from a brand that markets itself on engineering excellence and safety. Instead, I have been met with denial, deflection, and indifference. This experience has been deeply disappointing and has severely damaged my trust in Mercedes-Benz.”