Caruso Mazda of Long Beach

“This review is specific to their service department, which is under new management (greedy and scammy management at that) - we were loyal guests at their service center until this most recent visit. My mom took her CX-50 in for a grinding noise happening on her vehicle - the technician troubleshooting the vehicle denied anything was covered under warranty because there was curb rash on a wheel (wish I was joking). My mom who doesn't speak much english was questioning the situation with the manager asking why they wont fix it if the car is still so new and not being used so much, the manager continued to express that her car wasnt under any warranty and that they highly dont recommend her taking the car, and my mom would have to pay ~$5k in repairs for her car to be fixed. My mom mentioned the manager was doing his best to try and keep her there in order to squeeze money out of her by implying that her car was dangerous to drive and that she shouldnt leave without it being fixed, offering all kinds of payment options like financing and really trying to get my mom to cough up money. Thankfully my mom was very reluctant and wasnt easily fooled. I think this manager saw easy prey with my mom not being able to speak much english. I do feel for other people who may have been put into a similar situation by this dealerships service department and relented and were put into debt because of their scammy way of doing business. I helped get corporate involved in this denial of warranty coverage and they agreed that the car was still under warranty and my mom ended up taking her car to Cerritos Mazda where they decided that the car was covered under the 5 year - 60k mile powertrain warranty - my moms car was bought in 2022 and only has 32k miles. So well below the cut off. Her car is now fixed and running good as new - Cerritos Mazda got it fixed in 2 days and offered great customer service. I highly recommend other people to go elsewhere for their Mazda service needs. Caruso charged my mom $230 for troubleshooting the issue my mom was having - Cerritos Mazda mentioned that they only charge $100 for the same diagnostic. If Caruso is scamming people out of money and using high pressure tactics to make you cough up money through their service department, it is fair to assume that they are doing this when selling you a car. If you value your time and money, please go elsewhere. If you like getting scammed then this is the place for you.”

“Caruso Mazda delivers a great sales experience and easiness (no pressures) to purchase the car that I really wanted. Ricardo Salazar was hands down one of the great car salesman I’ve ever had. He was on top of every steps during my car purchase, professional, courteous, energetic, friendly and made me feel very comfortable to make the deal possible. Please look for Ricardo for your next car in Caruso Mazda.”

“Always have a great experience with Caruso Mazda. I have brought my car here since we bought our Mazda and Hugo has always done a great job. He keeps us updated and everything is done very efficiently. I also like that they send a video walkthrough of the car with each oil change so you know they are actually checking and doing everything! Would definitely recommend!”

“10/10 service. I bought my vehicle in a different state, moved here, they transferred all my free oil changes by phone AND I was a walk-in. Also ubered me to the mall and back while waiting. These guys are the best. I felt so safe, accomplished, & like a princess. I forgot both their names but give em a raise!!! Love Caruso. Love Mazda. Thank you!!”

“Ridwanur Rahman and the sales manager Tito Molina treat it us with great respect and kindness. Everyone at Caruso Mazda is very friendly and professional. I will definitely comeback here for my next purchase. Thank you Rid for making our car buying experience so enjoyable. Thank you for being so transparent throughout the entire process; it made things so much easier. You were incredibly knowledgeable about the different trim levels and features. You made the process so easy to understand.”