Wilson Motor Nissan Ford Lincoln

“As this was a first time Brand New off the showroom floor purchase. It was decided we would take our Wilson Ford Nissan to the dealership when needed to its Service Department. Even had the next set of tires done by them. Here is why I gave it 3 STARS, a patch was needed on one of the tires. Not only did they fix the tire but as I was waiting they brought to me my dirty air filter, engine filter and my battery tested low, about 310 out of 500, which would of been around $500.00. I passed at this time, wasn’t in my budget at the moment. What I found surprising was once I had my car back the tire was fixed and pressure read 35. But the other tired read at 30, 32 and 32. They had the time to check things I didn’t ask for that would of made them on the spot extra money but weren’t even courteous enough to at least check that the tire pressure was the same in each tire which would of taken less time to do the other things not required. Even treated me less than after I chose not to do the extras right then. For getting the task at hand done is a neutral 3 but what gets 4 STARS or above is going above and beyond your Service. I’ve gone to other tire places before like Les Schwab Tire does that very thing, always friendly, goes over and beyond my expectations and us where I will continue my business after this experience at Wilson Ford, Logan, Utah.”

“Best car-buying experience I’ve had in my 50 years. Brady was extremely knowledgeable, and the entire process was smooth and stress-free. Huge thanks to the entire team at Wilson Motors for helping me purchase my dream car.”

“Well I took my 2005 f150 in for emissions and inspection passed emissions a light on the brake and air bag stopped me they keep telling me I need all these parts they don't make anymore bit their going to look for them an estimate of 400 bucks for emergency brake light and they say no way to reset airbag so I went and got it well 440 dollars for absolutely nothing I now have a 5000 dollar truck I can't do anything with well thanks alot but they were nice”

“DO NOT have Jullian as your service tech he will have you sit there for over an hour when your truck is done and try to make you pay $500.00 out of pocket when it's actually covered under warranty. I came in for a recall and sat there for 2 hours before I asked him for an eta. He said 'oh I was actually going to come grab you it's ready'. So I checked my dash cam footage and in reality I was sitting in the waiting room 1.5hours while my truck sat in the parking lot done. He then tells me I have an axle seal leak that needs to be replaced next time. I ask him if it is covered under warranty and he says no, it will be about $500.00-$600.00. I go home and look it up and online it says it's covered under my powertrain warranty. So, I call Jullian and he says, no, it's not covered it's considered bumper to bumper. So I ask him to run the actual cost, he has me hold while he looks up the part numbers and put together a legit quote. He says it will be $500.00. I then call a different Ford location, they put my vin and IT IS under warranty. So, I call Wilson back, Jullian answers, I tell him I want to speak to a manager, and he then says, ohhhh yeah it is covered. It took 3 different conversations for him to actually take me seriously. I would have paid out $500.00 for no reason. The second time I called the manager says the invoice/quote says it's under warranty, so Jullian actually lied. I usually deal with Lynnette and she is AMAZING. Jullian, had my car sit there for 1.5hours done and told me 3 times that I was going to over $500.00 when in reality it would be free. Please be careful, apparently with Jullian you should triple check and even call around to make sure you don't have to pay.”

“I did not buy my car here but l've taken it here multiple times since it's the only one close to me and almost every time ive had issues. Their customer service is not the best and they are not very polite either. They always sound so annoyed whenever I call them. The older lady that sits at the front is rude and was not very respectful either. They've kept my car for way longer than they should've when they said it would be something quick and easy and so so s000 much more that l've always brushed off but today is where i draw the line and have to leave a review. They picked up my car from my job around 9:30 am to run some recall tests. I had a missed call and returned the call on my lunch at 1:00 pm. They had advised me that everything came back good and they were just about ready to drop it off again at my workplace. I got off of work at 3:45 pm and saw my car was not in the parking lot. I called them and asked them where my car was (i've had it returned to the WRONG location in the past and I had to go looking for my car after work). They said they were waiting for someone to come back from break to come and return it. I told him it had been 3 hours since they had told me that. He had no response, just apologized and said they would get it to me as soon as they could. Gave me an estimate of 20 minutes. I'm still sitting at my job waiting for my car, 20 minutes pass by, 30 minutes pass by, 40 minutes pass by and that's when i see them coming around the corner. I totally understand things get busy sometimes but this is just so ridiculous and inconvenient when it happens so freaking often. I had things to do today after work and now i had to cancel those appointments and reschedule because you really never know what to expect from logan ford wilson other than a sour crew, bad service and time taken from you.”