Schumacher Chevrolet

“Three years as a customer here (leased, then bought), and both sides of this dealership have let me down. Leasing/Sales history: My original lease with Steve B. was a good experience, though it took over 5 hours. Buying out that lease was a different story. Salesperson Jullian was helpful at first, but when I asked for numbers on both a new car and my lease buyout, he only brought new-car numbers. When I pushed back, he got visibly angry — throwing pens and supplies around his desk. Had my boyfriend not been there, I would have walked out. That appointment took 4.5 hours. I came back with a check and waited an hour before manager Joe Puga said they were short-staffed and couldn’t process payment. He promised a smooth process if I returned Monday. Instead it took another 2.5 hours while people assisting me took personal calls and socialized with other staff. I was then told my numbers were wrong and charged a mileage overage fee — on a car I was buying outright — plus an extra month’s lease payment because my paperwork wasn’t processed on time. They then tried to sell me an extended warranty and use their service center. Service department: 1.5 years used. Appointments don’t mean anything here. A routine oil change took 3 hours. On another visit for a software update, I waited 2 hours before learning the mechanic hadn’t come in. I only got the update done — a 15-minute job — after I asked for a manager and broke down. Manager Donald comped that visit and asked me to contact him directly next time. I left him multiple messages afterward and never heard back. My local independent shop does the same work for half the price in 30 minutes. Poor communication, not respectful of your time, no accountability from management, and staff who let their frustration show at customers.”

“Like when you go for simple maintenance and your car is destroyed. I took my vehicle to this terrible establishment for service, and they damaged it. They claim it was like this before I even entered the dealership, but they know it wasn't because of the photos they took before I went in. I do not recommend this place for service.”

“We had the most amazing experience at Schumacher. Jonathan and Luis were so helpful and responsive. The process was so easy! Will definitely be returning.”

“Great experience from start to finish. Highly recommend if you are shopping for a car,suv,truck. Staff is a pleasure to work with. The owner came out and introduced herself. It was nice to see and told me if I need anything just to ask for her and she will have it taken care. Number 1 dealership.”

“I had an excellent experience purchasing my new Chevy Traverse from Julian at Schumacher Chevy in Little Falls. From the moment I walked in, Julian was friendly, professional, and genuinely focused on helping me find the right vehicle for my needs. He took the time to answer all my questions, explained the features in detail, and made sure I felt confident every step of the way. The entire process was smooth and stress-free—no pressure, just great customer service. Julian went above and beyond to make sure I got a great deal and drove away happy. I absolutely love my new Traverse, and I highly recommend Julian and the team at Schumacher Chevy to anyone looking for a new vehicle! Also thanks to Hassane in finance for getting me such a great rate.”