Nalley Toyota of Stonecrest

“More details to come on these SHARKS!!! Sadly these crooks are more interested in meeting their quota rather than ensuring the customer is edified and satisfied with what they have purchased. Came on a Sunday met Israel, returned on Monday walking out with my car and numbers I asked for with the help of Mr. F. Bowman…so I thought. Anytime these shady salesmen get their manager, RUN FAST!!! While I got a supposed discount on the car, it is not as described and the gas mileage is not as advertised. I feel like I got a raw deal as the car is eating up gas especially when I am driving 20-35mph. This should not be happening with a hybrid, since the sales pitch was that I would be saving so much gas!!! And I learned after the purchase, days later, EV mode only kicks in when driving under 25 mph...these points were not disclosed initially. Moreover these are the very things I was sold on where salesman on using way less gas. Plus I could switch back and forth between EV mode again failing to state I had to be under 25 mph, and did not tell me the engine would drag when gas below 75, that battery would go low even when using gas. I was told they needed to sale the cars before month end and managers from bottom to GM would be fired if certain quotas were not met. Yes I was given good numbers but at the expense of being sold something I did not even want... I explicitly said this where I was the told in two years cars would be flying and that gas cars are going away and all new cars are hybrid. I was adamant about getting gas car, in fact I was looking at used cars for this very reason, then came slick tongue salesman and his manager with their shenanigans and some bogus discounts that were not even discounts. I am now reviewing the the entire contact with a fine eye. Unfortunately, I render up putting E85 in the care due them telling me I could use either gas, causing the check engine light to come on. The car had to be drained, spark plugs changed and fuel injection cleaned. Yet still the mph are pitiful to say the least. And they know certain states do not have a cool off period to return the car under these circumstances. But God sees all, and I TRUST until they do right, they will crumble!!!”

“I brought my recently purchased 2017 Camry hybrid here for a vehicle inspection and to repair the horn that wasn’t working. My bumper was removed and reinstalled to repair the horn. After I left my bumper won’t stay attached on one side. I tried to call several times but was answered by AI and I left messages. No return call in over a week. I finally went in person to let them know about the bumper and to have it repaired. They won’t take responsibility the manager sent messages through the service person he or she wouldn’t even speak to me personally. This was my first experience and I thought it was good until this happened. It’s unacceptable to have this damage to my car after a simple service .”

“What a most pleasant experience I had buying my new Cross at Stonecrest!! Thanks so much to Shinaiya for finding me the car I really wanted! It was a seamless process - car was ready when we arrived to pick up. I highly recommend this location!!”

“My experience with Nalley Stonecrest has been a good one (so far). I've only had possession of the vehicle for one week with excellent results. I was fortunate to have had the opportunity to work with Israel. He was extremely helpful and understanding in my quest to acquire a vehicle. I would highly recommend him to anyone in search of a new or used vehicle. The dealership as a whole ( from the outside to the inside) is first class. Thanks again Israel for your exceptional service.”

“Had such an amazing experience at the dealership. Not pushy and very friendly and knowledgeable about their cars. Israel was an amazing sales person who helped, answered questions and made the experience quick. In love with my new 2026 Hybrid Camry! Thank you so much.”