CARMAX LITHIA SPRINGS

“Shae is very thorough and such a fun personality. I'm so thanktul | got to work with her. She took great care of me. She is the best!!! Please go see her! l'a also like to give a shout out to Zion in the Business office! She was very patient and kind as we completed my process and experienced some slight difficulty with paperwork. They stayed hours after to ensure I drove off in my vehicle.”

“I wanted to share an update on my review. I bought a 2019 Hyundai Elantra around mid January. Not even 60 days later, I was experiencing issues with the vehicle. It completely died on me as I was driving to get my brakes repaired. After mechanics spent a couple days trying to diagnose the issue, they came to the conclusion that there was an issue with the timing, and that it’s possible I will need an engine replacement. I contacted CarMax because I did purchase the CarMax Care Warranty (Thank you Jesus)! I brought my vehicle to a shop that they requested and I was completely floored by their findings. CarMax service team stated they performed an oil change on my vehicle only 3 months before I purchased it- however, there were shards of metal in my oil and other parts of the engine. Long story short- I spent 2 months without my car because of it. Had to wait on Fidelity to approve the repair which took a month, and then another month to purchase the engine and replace it. Please, please be careful buying a car from this location. The maintenance information they gave me on the vehicle before o purchased was incorrect and completely misleading. They did not perform proper maintenance on this car before selling it.”

“Another greedy company that puts profits over service and integrity. I purchased my 4th car from CARMAX Lithia Springs. 2020 Volvo XC90. A week in the AC went out. They claimed they fixed the evaporator coil but just topped it off with freon but it was getting cool and I would not use the AC much. As soon as it warmed, the AC stopped working. It tooks two weeks of fighting with my car in the shop to get them to pay for what they should have done right the first time. I am a home hospice nurse so I have to have a car to get to my patients, 5-6 stops a day. I spent $1000 in rental cars while fighting to get them to pay for the repair they claimed the did the first time. The wont cover that cost; an expense I would not have if they fixed the repair under warrenty instead of glossing over the issue! They wasted my time, caused extreme stress, wasted my money, and made my family very uncomfortable to protect profit margin. After 4 cars, will NEVER shop carmax again!”

“Staff was very friendly and the process was smooth and quickly had the keys in my hand ready to go.”

“I recently purchased a vehicle from CarMax and had a great experience. DJ and Brittany were both incredibly helpful and professional throughout the process. I used the Express Pickup option, and everything was smooth, efficient, and exactly as promised. The paperwork was ready, communication was clear, and I was in and out without any stress or pressure. This was one of the easiest car-buying experiences I’ve had. I truly appreciate how seamless they made the entire process. Highly recommend working with DJ and Brittany if you’re considering CarMax!”