Honda of Columbia

“Writing this review while my cars still there being serviced. Less then impressed with the customer service. My first time coming to a Honda since I moved to Columbia. My appointment is for an oil change, tire rotation and to look at a few possible rust spots. As soon as I dropped the car off I was mansplained what rust looks like and that I needed a car wash. Yikes. I may not be a car person and a women but I know what rust looks like… I get a call from Juan an hour after I dropped the car off telling me he recommends two things: replacement of car engine filter and replacement of windshield wipers without telling me why those two things need replacing. I’ve owned the car for less than 6 months. After I asked, he explained the wipers were “streaky,” are you kidding? Clearly only there to sell you things and not for your cars best interest. Icky.”

“Great Service Center! We were on our way to Tennessee from the South Carolina coast. Once we made it to Columbia, 2 1/2 hours, our van began to show signs of malfunction. We found this service center on maps and made our way there. When we arrived they took our car straight in and diagnosed the problem. Unfortunately the van was not drivable. So the dealership had us shuttled to a car rental business and we were able to rent a car and proceed with our vacation. While we were gone the Honda dealership order all appropriate parts and had the van fixed. They really went out of their way to be accommodating and helpful. The rep helping us, Juan, went very far and above what he needed to do to help us. And all this happened on a Saturday. So even on the weekends they’ll go out of there way to help you 10/10 recommend!”

“Probably the worst customer experience I have ever had. Called to see what time my car was finished getting serviced, and was only left on hold. When I finally got to someone, I had told them I forgot who my servicing agent was, the lady on the phone then proceeded to tell me that she could not help because I did not remember the agents name, and transferred me back to service department. I then sat on hold for 20 minutes before hanging up and calling back to the same lady who was beyond rude about me not forgetting my service agents name. I hung up called back again to helped by a gentlemen who helped me immediately. He said he would figure it out and call me back later. The lady from earlier then calls me back and spoke so condescendingly to me. She had told me that my car never got serviced or had an appointment despite me dropping it off to that location the day prior. Additionally my apple maps had told me my car was there. She hung up and the gentleman called me back and told me that my car would be ready around 5:00 P.M. I do not even understand how this happens. Edit: Despite the women being rude saying my car wasnt there. I picked my car from being serviced despite her saying it was never serviced there.”

“My mother purchased a car from here today. The service was excellent. A special shout out to Mr. Leroy and Mr. Johnny. They were beyond helpful and nice. I like this dealership. My car purchase is next lol ♥️”

“My husband and I bought a 2025 Toyota Grand Highlander yesterday… from Honda 😂 and somehow it turned into the best car-buying experience we’ve ever had. 📢 The entire team was great, but a few shout-outs are absolutely required. Ricky, our salesman, is the GOAT. Not the “salesman GOAT”… just the GOAT in general. He was knowledgeable, relaxed, and never once gave off the typical pushy car-sales vibe. At one point we forgot we were even buying a car. 🐐 Regis, our finance manager, is an absolute gem. Incredibly kind, patient, and a veteran — which we really appreciated. Finance is usually the part where you start sweating and questioning all your life decisions… but he made it easy and actually enjoyable. 💎 And Chris, the General Manager, is the man. Super down-to-earth, empathetic, and genuinely helpful. You can tell the positive culture there starts at the top. 🏁 They technically closed at 6 PM, and we were still signing finance paperwork at 6:16 PM. Not once did anyone rush us, hover awkwardly, or start turning lights off like we were the last people at Waffle House. They stayed, answered every question, and made sure we felt good about everything before leaving. 10/10 experience. 💯 Would absolutely recommend Honda of Columbia… even if you’re buying a Toyota. Came for Honda, left with a Toyota, stayed for the people. 😆🥇”