Sheehy Toyota of Laurel

“I had a wonderful car buying experience at Sheehy Toyota. Our salesman, Steve, was knowledgeable and friendly. He listened to what we were looking for, and was great in communicating with us. Many Toyota models don’t have a lot of selection on the lot, so he gave us details on what to expect with vehicles that were already in transit to Sheehy. The purchasing process with the finance department was also easier than I anticipated with no issues whatsoever. Overall, it was a perfect experience there.”

“I had one of the best car-buying experiences I’ve ever had, and this was my sixth vehicle purchase. Josh made the entire process easy and stress-free from start to finish. He was incredibly knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions, made sure I was comfortable throughout the process, and genuinely cared about helping me find the right vehicle. What impressed me even more was that Josh’s outstanding customer service didn’t stop after the sale. He continued to be helpful afterward, making sure I had everything I needed and following up to ensure I was satisfied with my purchase. That level of customer care is hard to find. I also want to recognize the finance manager, Lisa, who was absolutely amazing. The financing process was smooth, transparent, and explained thoroughly, making what is usually the most stressful part of buying a car surprisingly easy. I love that we could laugh together. If you’re looking for a dealership that truly values its customers, I highly recommend asking for Josh!!! His professionalism, knowledge, and dedication made this one of the most enjoyable car-buying experiences I’ve ever had. Thank you to Josh and the entire team for making the experience such a positive one! I will return when it’s time to upgrade. Until then, I will send people your way.”

“Had an appoint booked with Sam and was a 10/10 experience. He helped us in any way he could and was very good in business. He also had a strong relationship with his beliefs and prayed for us. We definitely had a great time with him by far the best time. Thank you Sam Michael for making our experience better by helping us at Sheevy Toyota.”

“I am extremely disappointed with the service experience at Sheehy Toyota regarding a water leak repair on my vehicle with spending $ 3,200. I had to bring my car back and forth more than FOUR times for the same issue. This completely disrupted my job, schedule, and daily life. Even worse, after the repairs, the technicians failed to properly reassemble interior panels and trim pieces. Several parts were left open, loose, and unfinished, showing a serious lack of attention to detail and professionalism. There are some panel/trims still open. What frustrated me the most was that I repeatedly informed them the vehicle was STILL leaking, but nobody believed me. I personally asked them to run the vehicle through a car wash to verify the issue. After finally testing it, they discovered I was right — the car was indeed still leaking. Then, unbelievably, they tried to charge me for the car wash that was needed to confirm their own failed repair work. That made absolutely no sense. I do want to mention that advisor Janell Figgins was professional, respectful, and genuinely tried to help throughout the process. Also, Jackie listened to my concerns and handled the situation respectfully. My frustration is specifically with the service technicians and the poor quality of workmanship. I even have a VIP Service Plan with them, yet the level of service I received was unacceptable. After this experience, I fully plan to cancel my VIP plan and will not return for future service once the plan ends. I have evidence, photos, and documentation of everything.”

“Best experience from start to finish. We walked on the lot intending to test drive a 2026 BZ, Moe greeted us which stood out because it was fun, playful and welcoming. His energy was unlike most car salesmen which was a welcome change. We had one day prior been looking at a 4Runner for my husband at a different dealership, we had it on hold until Monday because they were closed on Sunday and needed to get our trade appraised to get a better offer. Our initial mission on Sunday was get our two cars appraised at CarMax and return to said dealership however, Sheehy was across the street, figured we get a feel for the BZ. Moe took us on a test drive of the BZ and a upgraded model of a 4Runner since my husband was curious of the differences. Needless to say we enjoyed the feel in both vehicles and decided to proceed with our double trade and purchase. If there was 1 space for improvement I’d say the amount of time we spent waiting to sign docs, I work in banking and understand Sunday can be tough for financing, however, even with some wiggle room we felt the waiting was unusually high. Moe helped offset the hangry feelings with some warm muffins and good conversation. All and all we walked out really happy with the value of our trade and incentives offered to make the deal happen. Sheehy has got a winner with Moe and team! Thanks for a very smooth process and the fun new additions!”