Ourisman Volkswagen Of Laurel

“⭐⭐⭐⭐⭐ I cannot say enough great things about my experience with Mike Morris, Boe, and Robin. From the moment I walked in until I drove away in my new-to-me vehicle, they made the entire process seamless, professional, and enjoyable. Mike Morris went above and beyond to ensure I found the right vehicle without ever making me feel pressured. Boe was incredibly knowledgeable, transparent, and took the time to answer every question I had, making sure I felt completely confident in my purchase. Robin made the paperwork process quick, organized, and stress-free, which was the perfect finish to an outstanding experience. What truly set this team apart was their genuine care, honesty, and commitment to exceptional customer service. They treated me like family and made buying a used vehicle feel exciting instead of overwhelming. If you’re looking for a dealership that values integrity, professionalism, and creating an outstanding customer experience, I highly recommend working with Mike Morris, Boe, and Robin. Thank you all for making this one of the best vehicle-buying experiences I’ve ever had. I’ll definitely be back and will be recommending you to everyone I know!”

“Such a wonderful experience at Ourisman VW of laurel. Salesperson Ahmad, finance manager Robin and the Sales Manager Luis Mejia were an absolute pleasure to work with. A month ago I purchased a vehicle for my son (his very first car). We bought a 2021 VW Jetta. The team gave me such a great deal, we're transparent and very courteous to any concerns I may have had. I was very moved from the experience that a month later , I came back to the very same team and purchased the vehicle that I have had my eye on for quite some time. 2023 GR Corolla. Ahmad , Robin and Luis were extremely helpful with my 2 purchases and will refer my family and friends to them. Thank you Ourisman”

“Just purchased my first new vehicle with Ourisman Volkswagen of Laurel and I couldn't be happier. The whole process was very straightforward. My salesman Mike was great and got me the exact spec GTI I wanted, drove to another dealership over an hour away that day to get it, and brought it right to my driveway. The finance team was great too, I believe I worked with Isaac. They were even able to beat my bank's already pretty low interest rate. Great customer service. Walked in that morning and by the afternoon I had my dream GTI sitting at my doorstep, no nonsense. Thanks again!”

“Recently purchased a new-to-me 2023 Honda TrailSport from Ourisman Volkswagen of Laurel, and overall we had a very positive experience. Our sales representative, Jose Sereant, was great to deal with from start to finish. Very personable, easy to talk to, and never made us feel pressured during the process. I would absolutely recommend considering Jose as your sales representative if you’re shopping there. Ryan was also very helpful in helping close the deal by working with us on a fair trade-in value for our 2010 Ford Expedition. He helped find a reasonable middle ground that ultimately allowed the deal to move forward, which we appreciated. Rob from finance was 100% helpful throughout the financing process. He helped everything go through with minimal hiccups and also assisted with offering a protection plan and extended warranty options that provided good value and peace of mind to help keep our purchase on the road long-term. Isaac Chee, the General Manager, was pleasant to deal with as well and took time to be involved throughout the experience. The only dispute I have with our overall experience involved a promotional item. Prior to purchasing the vehicle, we were told we would be leaving that day with a 70-inch TV, only to later find out we would instead be entered into a raffle drawing. Honestly, the TV itself was never the deal breaker for us, but I firmly believe a company is only as good as its word. If a sale is discussed with certain promises or incentives, those expectations should be honored just as customers are expected to honor their signatures, trade-ins, and down payments. My recommendation to anyone purchasing here — or at any dealership — is to make sure any promotional offers or special promises are put in writing before taking ownership of the vehicle. Once the paperwork is signed, the trade-in is gone, and the down payment is made, there’s very little leverage left if expectations suddenly change. That said, the staff overall treated us well, and we are very happy with the 2023 Honda TrailSport.”

“Excellent customer service!!! Our salesman Michael Morris listened to our needs and made sure we got a vehicle that was perfect for us as first time buyers. Issac Chee, the General manger, worked magic to get us financed with an amazing deal. Honest, fair, and friendly. I highly recommend them both and their dealership.”