Lakeland Chrysler Dodge

“Dylan Harrell did a fantastic job at getting me in a (almost) new Dodge RAM. It didn't take him long to figure out the features I was looking for, and make a deal shortly after. Happy with the truck and the service”

“I had a great experience at Lakeland Chrysler Dodge Jeep Ram. I originally bought one vehicle but later changed my mind, and the team was incredibly patient and understanding throughout the entire process. If you're looking for someone who truly cares about helping you find the right vehicle and will treat you with respect every step of the way, ask for Eric Velazquez. I would recommend him to anyone looking to buy a car. Thank you, Eric, for making what could have been a stressful situation into such a positive experience!”

“I've been searching and found the 2024 Jeep Compass Limited meeting all my criterias at Lakeland Chrysler Dodge Jeep Ram. Billy Belardo was an absolute amazing Salesman and recommended for an easy and painless purchase. Then Joel in Financing was just as amazing. My experience at LCDJR was top notch and recommended!!”

“Matthew was amazing! When you go to buy a car you always want to get the best deals. Not only did we get a great deal but we really felt that Matthew cared and took care of us! I highly recommend working with this dealership for any of your car needs! If I find myself in need of another car or any family and friends in need this will be the place to go! Thanks again Matthew and Hercules for making it possible to get my very first brand new car!! It’s the perfect wedding gift!”

“Update for owner response: My husband left 2 messages for Amy at the number you left but she didn't return the calls. The work order is under my husband's first name, Gerald same last name as mine. Update: Upon closer inspection after getting home I see they didn't put my car back together. My engine cover is in the back of my car, my center console is several inches off the floor with wires hanging out, the side panel is open and the cover is on the floor with a pile of random screws and I have no clue where they belong and they broke part of my lower dash area. I'm not optimistic that I'll get so much as a return call. Original Review: I'm pretty sure this is the first bad review I've ever left anyone, but this was absolutely the worst service experience I've had at any dealership or auto shop for that matter. I had my car towed there and knew what the problem was, a battery ground cable. I also wanted new tires, my brakes needed to be done very badly, I asked for a quote to fix an air vent and was having an issue with the sensor for tire pressure. In the 2 weeks they had my vehicle it was almost impossible to reach anyone, most of the time no one answered the phone, messages left went unanswered. You also cannot speak to your technician, only an "advisor" who seemed to have zero knowledge about what was going on. I was given multiple tentative pickup dates and had to physically go to the dealership when I couldn't get ahold of anyone, only to find out it wasn't ready, which meant I needed to get a new rental car twice and extend multiple times. They first replaced my starter, I told them on the phone that I didn't need a new starter but they assured me that I was wrong, it was not a grounding issue, that it was "100%" the starter. I even discussed my concerns with paying $1100 to replace the starter and requested they try the grounding cable first but was told they couldn't do that. So I hesistantly agreed to the work only to have them tell me that the starter hadn't fixed the issue and they needed to replace the grounding cable. I had to pay $1100 for a starter that I didn't need plus the $380 for the grounding cable that they should have done in the first place. I reminded them MULTIPLE times about the tires, brakes and sensor but those weren't done. They called and told me that the grounding cable wouldn't be in until the next afternoon so I extended my rental car 2 days yet again which isn't refundable. They called back 2 hours later and said my car was ready to pick up. At pickup there was no quote for the extra work, no new tires, a report that said my brakes were good despite them being years old and having issues coming to a full stop. My tire service light was on with crazy tire pressure readings. I've never left a dealership with a service light on and am just shocked they wouldn't have even quoted it. I was prepared to spend a significant amount of money on my vehicle there. Other dealers usually want to fix every possible problem they can find and even some that don't exist, this one won't even fix the things you request and need. But at this point they had my vehicle for over 2 weeks, I had spent almost $1k on rental cars and $1500 at the dealership for a repair that should have only cost $380 so didn't even bother going back in to ask about it. They also charged a $43 surcharge to use a credit card!! I'll take it elsewhere to get the other work done and definitely won't be back to this location. I strongly urge you to go literally anywhere else.”