Jenkins Nissan

“Lakeland Nissan offers pretty good customer service. My service advisor, Jaypee, did his best to assist me and even threw in an oil change, which I appreciated. However, I was surprised that my out-the-door total was nearly $800 for replacing four spark plugs and one ignition coil. What I had a hard time understanding was the pricing of the parts. The ignition coil was listed at about $151 on Nissan’s website, but I was charged $252. Likewise, the spark plugs were listed at around $34 each, yet I was charged $64 per plug. And notice I haven’t even mentioned the labor costs yet. Exactly. At the end of the day, I needed my car repaired, so I went ahead with the service. I just wish the pricing had been more transparent and easier to understand.”

“I had been servicing my 19 Rogue at Jenkins Nissan for about a year. In that time all of the staff was very helpful and friendly. When I finally chose to trade in my 19, i came back here and worked with Dan and Sean to get into a 26 Rogue. They both were super patient with all my questions and had zero problem explaining anything. They made the process quick and painless. I was in and out in about an hours time. I'm both confident and happy with my choice. Would definitely recommend for anyone to come here for service or when you're ready for that trade or new purchase. EDIT... I HAD to jump back on here and give Mike at the parts counter a shout out. His customer service and compassion was much appreciated during my visit today 6/11. Thank you Mike!”

“I told Greg the service rep at 8am that I had an apt at 1pm to get my tires put on. When my car got finished I waited about 5 mins until I approached someone about my bill and keys. Greg proceeded to have a personal conversation with another customer for a good 20 mins. Then had the nerve to ask if I was going to go get my tires and asking my to shake his hand knowing he made me miss the apt.. The 3 stars are for making me wait hrs without an update when he kept telling me 5 more minutes. I had to stop the mechanic, Ethan Cummings, who was working on my car to get the details. Plus I missed my apt forcing me to take a day off work to get my tires put on. On top of it all the guy who put my bumper on used the wrong bolts and broke my bracket. I had to use a grinder to cut the bolt so my hood would shut all the way. Now I need new brackets and to weld the plastic on the bumper he ripped because nothing can hold it in place right now. Might even need a new one. At least he found the misrouted vacuum lines that Left Lane Auto did when they replaced my engine. As you can see all I got was a sorry we damaged your car. Have a nice day... I would not call this service, its more of dis-service. Come in with 1 issue and left with a different one, and it only cost me $200 not counting the parts I now have to replace. Called back and service manager was rude and laughing at me like a child. They refused to take any action or responsibility for the damages they caused, or give any explanation. THEY ARE EXTREMELY UNPROFESSIONAL AND ACT LIKE CHILDREN WHEN YOU CALL THEM OUT. I WAS PUT ON HOLD FOR 10 MINS AND REPEATEDLY HUNG UP ON.”

“I had the best experience with Jenkins service department. Specifically Tammie my service advisor and Irving Our master mechanic who took the time to locate the issue we were having with our car. He made the necessary repairs and had us up and running in no time. See the attached photo’s Irving basically had to take the entire car apart to get to the components he needed to repair and replace. What an amazing job and the car is running better than it ever had. Thanks Tammy and Irving for great work. We will be back for an oil change soon.”

“​I recently purchased my new 2025 Nissan Pathfinder from Jenkins Nissan of Lakeland, and I could not be happier! The entire experience was exceptional, thanks to my outstanding salesman, Sami Sulaiman. ​Sami was genuinely great, he was welcoming, incredibly knowledgeable about the Pathfinder's features, and made sure all my questions were answered without any pressure. He truly made the process of finding the perfect vehicle stress-free and enjoyable. ​I highly recommend asking for Sami Sulaiman if you visit this dealership! His professionalism and customer service are truly top-notch. Thank you, Jenkins Nissan of Lakeland, for providing a smooth and excellent car-buying experience!”