CARMAX LAKELAND

“Wow, I am incredibly impressed with CarMax's at-home pickup service. I was skeptical about whether they would honor the online appraisal offer, but the inspector arrived right on time, verified the vehicle, and handed me a bank draft for the exact amount promised down to the penny. There was absolutely zero haggling, no games, and no last-minute renegotiations. The entire transfer and paperwork process took less than 15 minutes right on my driveway. If you want a fast, transparent, and completely stress-free way to sell your vehicle, I highly recommend using them!”

“We recently decided to trade in our financed 2021 Tesla Model Y for a leased 2026 Tesla Model 3. I first requested a trade-in quote directly with Tesla. The initial offer was reasonable, but after I committed to ordering the new car, Tesla reduced their original trade-in offer by 2,000 dollars, which was very frustrating. Because of that, I decided to get online quotes from both CarMax and Carvana. CarMax offered 15,000 dollars and Carvana offered 15,500 dollars. I provided the exact same information and photos of the vehicle to both companies. However, after 24 hours, Carvana suddenly reduced their offer from 15,500 dollars to 7,800 dollars. That was extremely disappointing and felt very unreliable. Even though I was already expecting another disappointment, I went ahead and scheduled an appointment with CarMax, assuming they would also lower their offer in person. To our surprise, CarMax fully honored the entire online process and paid the 15,000 dollars they had originally offered. The process was very simple, fast, and transparent from start to finish. I also want to highlight the excellent service provided by Raf (Lakeland branch), the associate who helped us. He was professional, clear in his explanations, and made the whole experience smooth and stress-free. Because of this positive experience, I will definitely keep CarMax in mind whenever I want to sell a car in the future.”

“I recently bought a car from them. They were amazing. Made the process really simple and easy. I had an issue with the car and they made accommodations for me to get it into them to get the situation resolved. Love them”

“We recently purchased a travel trailer and needed a capable truck to tow it. After comparing options on several major sites, we narrowed it down to three trucks, one of which was at CarMax in Lakeland. We also submitted our GMC Terrain for a trade-in estimate and were pleasantly surprised when their offer matched what Kelley Blue Book recommended. Even if the truck didn’t work out, we were ready to sell them the Terrain based on the offer. We booked a test drive and came in to see the truck in person. Bruce greeted us right away, grabbed the keys, and had us on our way for a test drive after a quick license check. No salesperson joined us, which was a nice surprise. Once we were in the truck, we verified its towing capacity by checking the stickers inside the door and glove box. It not only had the capacity but also had a factory trailer brake controller, which sealed the deal. We decided to move forward and were bracing for the usual dealership tactics, but none of that happened. They honored the online purchase offer, respected our online financing pre-qualification, and didn’t try to upsell or push extras. The longest wait was just for them to detail the truck and fill the tank. My wife and I both dread car shopping, but this was easily the most hassle-free experience we’ve ever had. The truck came with a 3-month, 4,000-mile warranty and a 10-day return policy, which gave us extra peace of mind. We’ll be replacing another vehicle in a couple of years, and CarMax will be our first stop. Hopefully Bruce is still there, he was fantastic to work with.”

“Wow I really detest the car buying experience, and I was actually married to a dealer finance manager and know the ins and outs of purchasing a vehicle and all the shenanigans associated. I was in the market truck and did go check out a couple at our local dealers here in Leesburg, FL. As usual, a giant headache and walked away. So I went out on a limb and started checking out CarMax, and the other 2 big competitors of Auto Nation and Carvana. After some research I quickly elimated the other two and decided to give CarMax a shot. I already knew exacly what I was looking for so just took my time and watched what was coming in. If I can give any advice, know what you want so you can put a hold on the one you want to see as they go quickly and this buys you time to get there for a test drive. My experience with the Lakeland, FL was flawless. Their communication skills went above and beyond and they even took care of a minor issue that happened in transit. We did all our own homework on the vehicle as well, so there were no surprises. This was the most positive experience I have ever had buying a vehicle ever. Thank you Carmax Lakeland.”