Audi Lakeland

“My husband and I had a very disappointing experience with this dealership, specifically with sales consultant Tamer. Instead of treating us with professionalism and respect, he TEXTED insulting comments about my husbands credit and implied that we couldn’t afford the truck and he understood. The issue wasn’t the cost of the vehicle but the high interest rate and excessive fees they were offering. No customer should be spoken to that way. A salesperson’s job is to help customers explore their options, not make judgmental remarks about their financial situation because they won’t agree to your terms. I ended up going to another dealership where I was treated with courtesy, offered a much better interest rate, and given the respect every customer deserves. The difference in service was night and day. We’re very happy with our truck from Solomon Dodge!”

“Major shout out to Tamer and Kate! From walking in to getting the full experience of driving a luxury vehicle Tamer was on point and made the process seemless when you walk in and the car you want is waiting for you there is a lot less wondering and looking around Kate in finance! Rocked and made everything accurate and cool !! Her personality and conversations kept me calm and ready to do buisiness Beautiful dealership ! Glad to be part of the family of Audi”

“Alfonzo was great —super helpful, patient, and made the whole process smooth and stress-free. He really took care of us and helped us get into our Audi without any hassle. Katie in finance was just as great! She worked hard to get us a really good rate and explained everything clearly. Both of them made the experience easy and enjoyable. Highly recommend working with them!”

“Final Update: After further written communication with the General Manager and presenting a clear purchase structure I was prepared to execute immediately, the dealership respectfully declined my offer. I appreciate the clarity and will be exploring other options. Update: After posting this review, I was informed that the General Manager attempted to reach me by phone and left a voicemail. I responded that I prefer to keep communication in writing and asked that any meaningful updates be sent via text or email. As of now, I have not received a written follow-up. I really wanted to leave a positive review as a repeat customer, but my experience hasn’t improved. Service has been difficult, with long delays and sometimes waiting over a month just to get a loaner for my SQ7 maintenance. The service department was often dismissive about not having loaners available, while almost every other luxury dealership I’ve worked with has at least made an effort to get me into a rental or a car from their lot. My recent sales experience wasn’t much better. I had concerns about how the trade‑in tax credit should apply, since every other dealership I'm currently working with is handling it differently than this one. The sales manager explained it by saying the vehicle is technically owned by Audi, but the way it was delivered felt more argumentative than helpful, especially with him emphasizing his “15 years of experience.” I was also sent the same quote twice, and when I asked for a corrected out‑the‑door number, it was brushed off as a “system issue.” The final response I received was an additional $1,000 off, which felt like a quick attempt to close the conversation rather than address anything I raised. This was especially surprising given that the vehicle has been sitting on their lot for a while and has already had multiple price reductions. As a returning customer hoping to keep things local, the overall disinterest felt disrespectful. Zane, however, was professional throughout.”

“I recently purchased a Toyota 4Runner from Audi of Lakeland for my wife, and the entire experience was outstanding from start to finish. Josh, our salesperson, was incredibly friendly, personable, and communicative throughout the process. He kept us informed every step of the way, even on his day off and after hours, which really showed his dedication and commitment to customer service. Kate, the finance manager, was just as impressive. She took the time to clearly explain all the details of the deal to my wife and made sure we felt comfortable and confident with everything before moving forward. Overall, it was a truly great car-buying experience. The professionalism, transparency, and customer care we received made all the difference. I highly recommend Audi of Lakeland, and we’re very grateful to Josh and Kate for making this such a smooth and positive experience.”