Laguna Niguel Hyundai

“Went in for an Ioniq 6 listed at $32k after confirming details with them by phone multiple times. Test drove it ,everything went great. Then the salesperson went to “check with the manager,” and I waited patiently for over half an hour. When they finally came back, they told me the car had recalls and safety issues, so they couldn’t sell it, and sent me on my way. This on a Hyundai certified pre-owned vehicle. Out of curiosity, I checked their website again later. Same exact car, still listed — the only difference? The price was now $6,000 higher. I guess whatever “work” they performed in those couple of hours was worth an extra $6,000. The lack of transparency and the lame excuse upset me more than the 3-hour round trip I made to see the car. If a car has genuine safety issues, it shouldn’t be relisted at a markup , it should be fixed. Avoid this place at all cost .”

“I have been looking to purchase a used plug in hybrid for about 4 weeks now. I was looking to find a one owner low mileage vehicle at a reasonable price not a bargain I am reasonable and understand and prefer to purchase it through a dealership. I came across several which I went in Saw and drove in which many of them did not meet up to my expectations. It did come across a 2020 one owner Honda clarity with low miles, one owner and a perfect Carfax report. This car was listed in several advertisements for used cars by Laguna Niguel Hyundai. I went to the dealership took a look at the car and drove it and it checked out to be very nice and meeting all my qualifications. Big rub was it was about $4,000 over Kelley Blue Book. I explained my situation and what I was willing to pay for the car and asked if any compromise could be made. I told the salesperson that I would write up an offer if he could present it and that I was more than happy to negotiate a fair price. I did send them the email the next day and the initial reaction was to not budge on price for the car. I declined and a few days later they came back and asked if we could try again. Via the phone and emails we came up with a good compromised price and everything was laid out on paper including tax and license. I agreed to come and see if they would honor that quote and I showed up the next day. Everybody was on board on what they quoted and I ended up purchasing the car. I must say I have had a lot of difficulty with car dealerships especially in my search over the last month but this dealership proved to be very honest and a true pleasure to work with.”

“I have honestly never experienced such consistently poor customer service from a dealership over the course of 3 years. Through different management teams, the experience has remained the same — you can clearly tell they can help customers, they just choose not to. It’s incredibly disappointing, especially considering I leased the vehicle directly from them. The service department has also been a constant issue throughout my lease. The only person who consistently treated me with kindness, professionalism, and actually tried to help was Julio — he deserves recognition because he was the exception in an otherwise frustrating experience. What pushed this completely over the edge was the lease return process. I have never dealt with something so stressful and disorganized. Instead of helping guide me through the return of a vehicle I originally got from them, I was given the runaround and basically left on my own to figure it out. I ended up having to drive to another dealership in another city just to complete a simple lease return. They declined their own vehicle which was mind baffling, even other Hyundai dealership told me legally they have to take the vehicle and they kept declining it! The lack of accountability, communication, and customer care is unacceptable. After 3 years with this dealership, I can confidently say this was one of the worst dealership experiences I’ve had.would never recommend and would never go back there!”

“I had a wonderful experience buying my car, and Alicia made the whole process so much easier and stress-free. She was incredibly kind, honest, patient, and truly took the time to help me find the right car. I never felt pressured, and she answered all my questions with professionalism and care. You can tell she genuinely cares about her customers and works very hard. I really appreciate all her help and support throughout the process. Thank you, Alicia, for making this such a positive experience — I highly recommend working with her.”

“After some back and forth with the finance and sales management, the team at Hyundai listened to my concerns and ended up resolving multiple concerns I had after the sales agreement was signed. It took some effort, but they heard me out and ended up refunding me for an additional line item on the sales contract labelled road assistance. Also handled getting my car a CPO inspection after the sale occurred so that I could get the America’s Best Warranty. Really impressed by their decision to do the right thing and go above and beyond in order to keep me, as the customer, happy. It is was surprising considering the deal had been made and they still addressed my concerns regardless of having no more financial incentive to do right by me. Appreciate you guys coming thru for me, Hyundai of Laguna Niguel!”