Carl Burgers Dodge Chrysler Jeep Ram World

“Very friendly and reasonable. We haggled a little bit and came to a mutual understanding relatively quickly. I’m very happy with my experience.”

“Our experience with Carl Burger was excellent. Jesse was Garcia was professional, knowledgeable, and friendly throughout the entire process. He made our vehicle purchase smooth and enjoyable, and we were very pleased with our decision to purchase our vehicle there. We highly recommend him to anyone looking for excellent customer service and a great vehicle buying experience.”

“I have been a loyal customer since 2020 and have always been impressed by their level of courtesy and commitment to customer satisfaction. Unfortunately, this time around I left disappointed and disheartened by their lack of customer service and inability to even compromise on repair costs. I had taken my wrangler to the Mossy Jeep dealership for an oil change 4 months back and was quoted for repairs on an oil leak. I figured I’d get said repairs done at my local dealership since I had experienced great interactions with them in the past. After paying for diagnostic costs for an issue that had already been diagnosed at another dealership I was not only shocked at how much more Carl Burger was asking for repair costs (nearly double), but how it seemed like even getting a 10% discount on the bill was like pulling teeth. As if they were doing me the favor even though the coupon came through the very same Jeep app where Carl burger is my preferred dealership. What’s the point of having the coupons on the app if you won’t honor them appropriately (not just a discount on the oil change, but the whole bill)? I had dropped off my vehicle at 8:30 in the morning on Wednesday and by 5 pm had not heard a single word on updates. I called over and over again (not realizing they closed at 5pm) only to have the very same service advisor that was too busy to check me in during the morning drop off answer the phone. No apology for the fact that I would be without a vehicle the following day Thursday forcing me to make changes to my schedule or that I hadn’t been updated on anything at all until I messaged at 5:01pm. I rejected the repairs and will not be returning to Carl Burger. My business is obviously appreciated at Mossy Jeep Chula Vista where they’re not looking to see how much money they can get out of me, but instead have fair pricing and upstanding customer service. Super disappointing service department!”

“If you're going for service the big red and white sign that says service- pull along side of it- the line starts there, the gate will open at 7a and in you go. While waiting in the showroom bring your own paper towels they don't have any. If you want coffee or joy tea they have nice cups but no lids so careful not to spill. Otherwise the Customer Service was EXCELLENT. A nice lady with beautiful curly hair brought me some paper towels from a magical place. Jennifer in the Service area was specifically wonderful- she listened, understood what I needed/expressed and executed was able to deliver! More people need to communicate this clearly- thank you Jennifer you are appreciated! Lastly, if you're coming in for a recall service please understand your vehicle is will be worked into a queue- so be prepared to leave it, even if you schedule an appointment.”

“Took my beloved Challenger for an oil service. Booked the appointment with Nicole. Friendly, knowledgable and efficient is the best way to describe the visit. Service was done quickly, along with a thorough inspection, all at a price I consider extremely fair. I will definitely be back when the next service is due. After all, I gotta maintain the car, my grandson already has his eyes set on it!”