Honda of Tiffany Springs

“This was my 4th Honda purchased from this dealership and more importantly from Bill Robinson. This man is a truly exceptional salesman. It’s like caching up with family every time I see him. This was the smoothest and fastest I’ve ever purchased a vehicle. Topher was also great showing off all the features of the car. He really knows his stuff and their finance folks are also exceptional to work with. Thank you all for such a seamless process and for treating your customers right!”

“Great experience, I had a 2 o’clock appointment for a recall on my fuel pump. They took the car back promptly and I went into the waiting room which had snacks and refreshments. Within an hour they told me they were done. Glad I took it there to get it done.”

“For Janessa to be finance manager, she sure is incompetent. We were told our title work would be mailed out to us since we lived 2.5 hours away. After waiting 3 weeks and still not receiving it, I called to ask her about it. She was rude as soon as I asked her if it was ready, replying with “well have you received an email from us saying it’s ready? because we don’t usually mail it out” I reminded her she told us it would be mailed since we lived so far away. She then tried to apologize as she found it still sitting on her desk with a note saying it needed to be mailed out. I let her know I would make the drive so I could have it in my hands as our 30 day tag was set to expire in FOUR days. She told me she would let the front desk know and they would have it up there for me. The next day I make the drive to the dealership only to find out the title work has been mailed out. Not sure where the miscommunication happened or if everyone there is just incompetent. I was told nothing could be done as it had already been sent out. Not only did I waste 5 hours of my time as well as gas money but I am also 8 months pregnant! Traveling is not as easy. The only solution that was offered was for my gas tank to be filled as if that makes up for any of the time lost, added miles, and stress to my baby. I have never experienced a dealership with such unorganized and incompetent workers. Incredibly unbelievable and completely unacceptable. Someone needs to be held accountable for this disorganized mess.”

“Jenessa deserves 5 stars! Wonderful lady, incredibly helpful. As someone who has wrecked credit, she was a god send! Waleed was good too, very honest, which I can appreciate. He did NOT tell me about repairs made to the car before I left the lot, and less than two weeks later, my engines done! Thankfully I have a warranty, but having to pay $181 for a tow to the dealership when I was told “yeah, thought we fixed it, guess not” HUHHHH? So, three stars for that. Jenessa is an absolute peach to work with, though! A reimbursement would be really nice as it’s the dealerships fault.”

“By far the worst experience. I initially had my car serviced for oil change/check fluids/rotate tires etc. Then not even a month later I noticed that my car would not shift into gear. I thought that maybe it needed longer to warm up? No, that was not it. After speaking with my husband about it, he asked me to check the fluid in the clutch master cylinder. I did and it was bone dry. Now how could that be possible since I had just had my car serviced less than a month ago? Checked all fluids, found ZERO leaks. Added DOT 3 brake fluid to the clutch master cylinder slowly and carefully to avoid any air intake. After that my car shifted fine again. This should not be an issue. Hate to point fingers but to me it meant the tech did not check my fluids like he was supposed to. Regardless, I called Honda to make an appointment to check it out. My family and I have been customers for years. All services done at Honda. I take my car in today and explain what's going on to a service person that was obviously not listening to what I was saying. I explained that I was literally at Honda in October and that I should not be out of fluid. No leaks, never any issues with my car. I told him the tech that worked on it last must not have checked/added fluids. I told him I was having issues shifting but after I added the fluid it was fine. I needed them to check and make sure there wasn't any air bubbles and if so to drain it/replace fluid. Almost 2 hours later, same service person tells me the mechanic checked everything and the reason I was having issues shifting is because I need to replace the clutch. Also, that my alignment is off because of it. Quoted me almost 3,000 dollars and asked if I'd like to get it done today. Told me it wasn't their fault or my fault, that it happens as cars get older/mileage. I did not believe that for a second. I waited til we were out of the waiting room to discuss it further. I calmly told him that I did not believe him about any of it. I told him that I know that it was the fault of the tech that "serviced " my car early October. There is absolutely no way the fluid would be depleted. So after telling me that yes, it was the fault of the last tech and I'm the 4th customer that's come in that he had "serviced " their cars when he in fact did not, I was upset. I was charged 100 dollars to have someone look at my car today? Why? Why did I have to pay for something that indeed was not my fault? Well, because the top mechanic serviced my car. Whatever. Then the lie about me needing a new clutch? Trying to bamboozle me out of nearly 3,000? Because I do not need that done! Absolutely zero integrity. I left a message for the service manager to call me. I just feel "ick". Being lied to and potentially swindled by a place my family and I trusted. Could've just listened to me to begin with and been honest with me. I got in my car and left to head home. Could not stop thinking about all of this. I just feel violated. I did not have the 100 dollars to pay for someone else's screw up. I should not have had to pay anything. I will never go back to this location. I've advised my family not to return to this location as well. I have lost all trust with Honda of Tiffany Springs.***After I left I called to speak to the service department manager. I had to leave Manager Jeff a voicemail briefly describing my disservice and to please call me back. Several days have passed and he has not called me back. Ridiculous. ***”