CARMAX KNOXVILLE

“Purchased a car from this store this week. The process was seamless, low pressure, and the selection of vehicles in my price range were pretty good. The staff were lovely. After leaving the lot with my new-to-me car, I found a small chip/crack in the windshield. I talked to my sales rep and she said she checked with the service manager and I could bring it in to verify that the crack has already been filled, and if not they’d fill it. On my way there the next day, I got an alert that my key fob battery was low. When I arrived to get the windshield looked at, the kind woman at the service desk replaced my key fob battery, and when they looked at the crack they determined that it had been filled before, but the work was bad. They scheduled me to get a full replacement free of charge. I cannot say enough about the service we received. I have felt taken care of every step of the way, and will absolutely be coming back when it’s time to replace this vehicle.”

“Worst CarMax experience I've had. Third car from Carmax and the last. High pressure sale, Luis ran a hard credit check while I was telling him I wanted to talk to my bank and never asked me for permission. He complained that the new manager was on them to sell more cars. Came back for the "express" checkout that took more than 2 hours. Luis didn't bother to show up for the pickup, he was hosting a 4th of July cookout that the whole building was waiting to attend. Never told I needed to bring my social security card (seriously?). While I waited 30 minutes for the title and plates I heard all of the woes of the women finishing my paperwork until I asked what the hold up was. She called over to the office and turns out nonone was working on my paperwork. Wow. Very disappointed. This place has gone from a great car buying experience to a high pressure used car lot. Hope the party was worth the lost customer.”

“I sold my car to CarMax for the first time, and the experience was excellent from start to finish. The appraisal process was quick, fair, and transparent, with no pressure or surprises. The staff was professional, friendly, and answered all of my questions. The paperwork was straightforward, and I was in and out much faster than I expected. If you’re looking for a hassle-free way to sell your vehicle, I’d definitely recommend giving CarMax a try. I would gladly do business with them again.”

“We had a great experience with EJ at Carmax. We knew we needed a car but needed time to look and decide. EJ greeted us at the door and let us do our thing. No pressure and no stalking. He casually checked in and answered any questions we had. The test drive and purchase was extremely smooth.”

“We had an another great experience with Car Max. Isabel worked with us to locate and transport the car we wanted. We did look at 3 different vehicles. We did spend time at the store looking at the different features. This did help with making the final decision on which vehicle we wanted to buy. We had a Toyota Camry delivered from GA. It had a few “scratches” that hadn’t been identified, but these issues were quickly resolved. We are very pleased with this vehicle. There have been absolutely no unseen issues. The one thing we’ve learned about dealing with Car Max, (this is the 7th vehicle we’ve purchased), is if you’re willing to take time shopping, they will have a vehicle that meets your needs. Car Max has earned our business. We will continue to do business with them.”