Suntrup Ford of Kirkwood

“Wonderful experience, Matt was a great salesman, he listened to what I wanted and helped me find it. It was a refreshing experience and understood what we were looking for. Would definitely recommend them again.”

“Andy and The Service Department Team were excellent to work with. They took care of everything I needed done, and their communication was remarkably great throughout the process. They recently installed my Ford Performance Tuning Kit, and after the install was completed they walked me through the key features I needed to know to get the most out of my vehicle upgrade. They even handled registering it for me via Ford's site. I couldn't ask for a better experience.”

“I cannot say enough about how amazing this dealership is. From the beginning of communication with Casey through email to get up to look at the vehicle was outstanding! When I arrived with my wife and toddler Casey and Matt were fantastic to work with. There was no sales pitch or pressure to purchase just common sense discussions and While I test drove the Ford Explorer with Casey, Matt and the entire team allowed my toddler to run around the show room with my wife following with him. My experience on the test drive was awesome Casey let me lead the conversation answering questions and giving me personal feedback on the explorer as well as pointing out safety features. We weren’t pressured to complete the sale afterwards, they showed us respect as we had to get my toddler fed and we returned to complete the trade in on my Nissan Rogue. Tim who handled the final paperwork was amazing he even had a coloring book and crayons that our little guy could color while he took care of us. As a great bonus Casey even took a family photo of us with the Nissan we traded in and our new explorer. I would highly recommend this dealership they are very personal no sales pressure and amazing customer service!”

“I've had work done here in the past that was done well. I made an appointment recently to have my car inspected because of the check engine light coming on. There was about a week or so wait, which was fine. I was able to get the issue resolved at another mechanic in the meantime, but I still wanted to keep my appointment and change it to an emissions test. I called to reschedule, and got an answer very quickly. I was put on hold until service could answer my call. I sat on hold for 15 minutes until they eventually hung up on me. I tried replying to the text for my appointment, but got no response there either. Nobody reached out when I didn't show up for my appointment either. The other mechanic did great with my issues in a better time frame, which much better customer service.”

“I recently purchased a used vehicle from Suntrup Ford Kirkwood , and I couldn't be happier with the entire experience. From the moment I walked in, the staff was welcoming, professional, and genuinely helpful. My salesperson (Jake) was knowledgeable, patient, and made sure I felt comfortable every step of the way—no pressure, just honest answers and great service. The vehicle, at first impression could have used a bit more TLC but they quickly offered to remedy my concerns and fix a couple items I pointed out througout the process. The buying process was smooth and transparent, and I really appreciated how the team took the time to explain everything clearly. It’s rare to find a dealership that combines professionalism with such a personal touch, but Suntrup Ford Kirkwood nailed it. Highly recommend to anyone looking for a stress-free car buying experience. Thanks again to the whole team!”