CarMax Killeen

“Amazing experience. I made an appointment to test drive a car. I was in and test driving fast, everyone was so nice and happy. The sales man was great, my daughter and I drove the car and experienced a little pulling to the right and I asked him if they did alignments and he said he would take care of it as well as replace the screen because it had sun damage. This is my most positive experience when buying a used car. I will be shopping at CarMax in the future and referring friends and family.”

“Great place to do business with. The people that work there are nice and not pushy like at other dealerships. You can just walk around and check out what they got and if you got question the staff is vary helpful. A+ thank you.”

“We purchased a Tesla from CarMax under the assurance that it had never been in an accident. Unfortunately, that turned out to be completely untrue. After taking the car to Tesla for what we thought was a minor bumper repair, we were informed that the frame was bent and there was clear evidence of a previous accident severe enough that the vehicle should have been considered totaled. This damage had been covered up and was not disclosed to us at any point. This is not just about a bad purchase; it’s about safety. We have been driving this vehicle with our four young children, trusting that CarMax had properly inspected and verified the condition of the car. Had we been in an accident, the consequences could have been serious due to the compromised frame. When we brought this to CarMax’s attention, they dismissed Tesla’s findings and claimed the issue must have existed when they bought the car at auction. That raises even more concerns, how did this pass their inspection process? Situations like this should absolutely be caught in any standard inspection, especially one meant to ensure customer safety. We feel misled and deeply concerned about the lack of accountability. Buyers should be able to trust that vehicles sold as accident-free are exactly that. In our case, that trust was broken.”

“Cassandra Satele helped us purchase our vehicle and made us feel sooo comfortable with everything! We always purchase cars from a Ford Dealership, so trying Carmax was something new and scary for us. We didn’t know what to expect, and they exceeded our expectations! The manger gave our children goldfish, water, abd even gave our baby a onsie!! I felt like they actually cared about us! The process was so much faster and easier than going to the Ford Dealership. I definitely recommend coming here. Adonis Kemp is also another worker there that I recommend asking for! He’s such a sweetie and I love talking to him! ♥️”

“Hands down the worst customer service I have ever gotten at a dealership. While I waited hours to be seen even with an appointment, I watched them race cars up and down the street and into their own parking lot. I got up and walked out. No way I’m paying those prices for a car that’s been treated that badly. Also why are you doing Carmax business on a residential neighborhood road? That’s weird. Very trashy look.”