Cherner Bros Auto Brokers Inc

“I recently purchased a vehicle and I have to say, the entire experience was nothing short of amazing. From the moment I walked in, Chris and Rayan made me feel welcomed and valued. Chris was knowledgeable, patient, and really took the time to understand exactly what I was looking for. He made the process smooth and stress-free, answering all my questions without any pressure. Rayan, the finance manager, was just as impressive. He broke everything down clearly, made sure I understood all my options, and worked hard to get me the best deal possible. No confusion, no runaround just straight professionalism. Together, they made what can sometimes be a stressful process feel easy and even enjoyable. I drove off confident in my purchase and grateful for the level of service I received. If you're in the market for a vehicle, I highly recommend working with Chris and Rayan you won’t be disappointed!”

“As a buyer from California, this was my first time purchasing a vehicle long-distance. While the initial sales process was smooth, the post-deal experience with Cherner Brothers has been frustrating and unprofessional. 1. Inefficient Post-Deal Process: Once the deposit was paid, the responsiveness vanished. Promises to send paperwork "the next morning" were consistently broken. It took an entire week just to finalize basic documents, with the team repeatedly apologizing for delays without any actual improvement in accountability. 2. Unacceptable Delays in Material: I handled my own registration and title in CA, so the dealership only needed to mail the original title and documents. I have been waiting for over three weeks with zero updates. Being told they are "too busy with other customers" is not an acceptable excuse for holding up a completed deal. 3. Poor Customer Support: The car arrived with oil leaks (engine and belt area), confirmed by two independent shops. When I requested assistance in filing a claim with the warranty provider they supplied, they stalled for a week. Their response after a week was that their mechanic disagreed with the two inspections (I provided the video recorded by the shop, and they said those inspection are wrong and oil is from oil change, for real??), and they didn't even initiate the claim. I was very disappointment that they wasted time while the warranty was time-limited, also it is the warranty company’s job to adjust claims, not the dealer's job to block them. While their prices are competitive, it appears they do little to recondition their vehicles. The money you "save" on the purchase price is effectively what you pay for their poor customer service and the repair costs you’ll inherit. From other reviews, they may provide a great experience in person, but if you are a remote buyer, be warned: once they have your money, you are no longer a priority. I definitely do not recommend buying from them online.”

“One of the best car buying experiences I’ve had. I flew from New Hampshire to Maryland to buy a Jeep Wagoneer from Cherner Brothers Auto Sales, and they were the clear winner out of every dealership I shopped across the East Coast. Pricing was excellent, but more importantly they were immediately transparent and straightforward. I had a true out the door price over text in minutes. No games, no dragging things out, no surprises. That alone put them miles ahead of most dealers. Pat, one of the sales managers, was incredibly helpful and easy to work with. Felix in finance was the same. Both were collaborative, pragmatic, and focused on getting the deal done in a way that worked for everyone. I flew in that morning and was on the road before noon. The entire showroom experience was great. Every employee I interacted with was friendly, welcoming, and genuinely helpful. It felt like a well run operation with people who enjoy what they do. I would absolutely fly back to Maryland to buy another car from them. Highly recommend.”

“Really happy with my purchase here….. everyone was so helpful and professional!! Shout out to Chris and Rayan for all their assistance with test driving and ensuring that all my questions were answered. And thanks to Felix for walking me through the paperwork and making sure I understand the it. I also love that their website is user friendly so I did all my due diligence prior to meeting the team. 10/10 highly recommend”

“Waited a year after my purchase so I could give somewhat of a holistic review. Bought a 2018 Honda Civic from this dealer last January. The price they had advertised was approximately the KBB value, so I think I got a fair price. It was a 6 year old car with only 21k miles on it so I thought it might be too good to be true. They let me drive it around the local area, seemed fine, but I also ended up hiring an online Pomcar inspector to look at it, which they were totally cool with. The car had a couple low level engine diagnostic codes on it that the sales rep couldn’t explain, but it still seemed the best low mileage manual on the market so I went for it anyway. I spent about a month deciding to definitely buy this car. Pat, the sales guy, checked in on me a couple times and gently nudged me to buy the car but wasn’t pushy, and I knew anyone else could come buy the car from under me (but the site tells you how long a listing has been up, so I took the risk). I think this was the lowest mileage car they had on their lot. Felix was super helpful yet patient on getting all the paperwork done. I declined the extended warranty; didn’t think it was worth it for a newer car. A year down, I love the car, and have needed no major repairs. Would def recommend this crew.”