Mercedes-Benz of Kansas City

“I went in for an oil change and software update with an appointment. What should've been a fairly routine visit took forever. Surely you guys can do a lot better. It seems like a whole new crew that just quite didn't know what they were doing!!”

“I've had many interactions with this dealership as well as other luxury brand dealerships and this one by far is the best! Recently I had a specific situation where I was informed about a mistake made during one of my service appointments. Both Lisa and Jon went above and beyond to make it right and make me truly a happy customer. I've never experienced customer service like this at any other car dealership. Thank you!”

“I wanted to take a moment to share how wonderful my experience was with the salesman Max who assisted me with my recent car purchase. From start to finish, he was professional, knowledgeable, and genuinely focused on making sure I felt comfortable and confident in my decision. He took the time to answer all of my questions, never made me feel pressured, and went above and beyond to ensure everything went smoothly. It’s not often you come across someone who truly cares about their customers the way he does. His patience, honesty, and attention to detail made the entire process enjoyable and stress-free. I truly appreciate the outstanding service he provided and would highly recommend him to anyone looking to purchase a vehicle. He is a great asset to your team. Thank you again for such a positive experience.”

“Blake in the service department is awesome. But whoever handled updates for software or moving over “My Mercedes” was really rude. We decided we will just drive the extra 10 minutes to the Merriam location moving forward. Merriam is 10/10 service all around.”

“I have been a loyal customer of Mercedes Benz of Kansas City for many years, and I can honestly say that this is the best dealership I have ever dealt with. Whether I need to buy a new car, order parts, or get service, they always provide me with top-notch quality, efficiency, and professionalism. The staff are exceptionally courteous and attentive, and they go out of their way to make me feel welcome and valued. The facilities are immaculate and comfortable, and they offer a variety of complimentary items and amenities while I wait. I highly recommend this dealership to anyone looking for a reliable and trustworthy partner for their Mercedes needs. Here are some photos of the waiting room from my last visit, which show how well they take care of their customers.”