Mercedes-Benz of Jacksonville

“Went in to trade my car and Andrew took great care of me! His manager was honest and straightforward no games, just a fair offer that matched what I was looking for. I walked out super happy and confident in my decision. Thank you for doing business the right way! Goodbye truck !”

“I recently broke down on the road and was completely stranded. Ali and Brenda at Mercedes‑Benz of Jacksonville went above and beyond to help me out. They patiently walked me through troubleshooting steps over the phone and quickly connected me with Mercedes Roadside Assistance to get my vehicle safely to the dealership. Throughout the ordeal, they were calm, kind, and incredibly knowledgeable. Their manager, Lee, also stepped in and made several phone calls on my behalf to coordinate everything. He kept me informed every step of the way and ensured I was taken care of from start to finish. Thanks to Ali, Brenda, and Lee, what could have been a stressful situation turned into a smooth, well‑handled experience. I truly appreciate their professionalism, empathy, and dedication to customer service. I will definitely be returning here for future service and highly recommend this dealership to anyone in need of top‑notch support. Ps because of the size of my RV and the nature of the breakdown, I was stranded for 22 hours. Tow trucks refused to pick me up because of the size and nature of the break down.”

“Great experience today! The service advisor, Jonathan, was awesome as usual and very easy to work with! I was advised and informed on everything from start to finish and is grateful for the team at Mercedes-Benz of Jacksonville!! Also, the food was great, repair cost was reasonable, and loaner vehicle allowed me to take care of personal business while my car was being repaired! 🙌🏾👏🏾😇🙏♎️”

“I went in for routine maintenance and was more than satisfied with the result. Micah was very attentive to my needs and recommended the best alternatives that were optimum for my situation. He was professional, knowledgeable, upfront, and patient. I appreciated him involving me in the decisions but I leaned on his judgment that was spot on and provided me with the best options that provided me with optimum cost/benefits both financially and in terms of needed maintenance. He briefed me and recommended the best course of actions before the maintenance was done and did the same once an analysis was made of my entire vehicle. His advice and direction made me feel he had my best interest at heart. I left with a vehicle that drove like a charm versus when I took it in. I leaned on his knowledge and experience and I'm thankful I did. I thank Micah and the entire friendly and helpful staff who gave me fee-free Uber transportation to and from my residence rather than let me sit around for 3 or 4 hours waiting. I thank everyone for an extremely satisfying experience!!!”

“Dalton was fantastic throughout our service experience… I reached out because our check engine light was on, then it wasn’t, and he reassured me they would do a full diagnostic and figure it out, which they sure did! We required a courtesy vehicle and they were kind enough to valet it to our home. 5 star service & communication, delivering it back all fixed and clean to boot!”