Rock County Honda

“They were very courteous & prompt. I had an oil change and since they were so friendly & business like I am going back in a few days to have the transmission fluid in my CR-V changed. They were reasonably priced & the area you check in was spotless. They have my business.”

“I had a wonderful experience purchasing a used Honda CR-V here. They listened to what I wanted, didn't add extra unexpected services to the price, and gave me a more than fair deal for my trade in. Everyone we spoke to from the salesperson to the finance guy were friendly, informative, and so helpful. I came here after an absolutely terrible experience at a different Honda dealership. It was a night and day difference, like a breath of fresh air. I will be taking my car back here for regular service just because of how well I was treated. Thank you for helping me find my new (to me) car!”

“No stars! This service department can not even do simple maintenance work. Oil change and tire rotation took 2 hours. Then I waited an additional 45 minutes to get my SUV. When I got home I found the guard missing, and the oil filter loose. The underside of my vehicle was covered in oil. When I called to complain Rock County Honda told me that the previous Dealership was at fault. It’s been weeks, and I am still waiting for a refund. I would not even recommend Rock County Honda for a car wash!!”

“We are returning customers SIMPLY for the service and respect we have always received from Jeff Doughtery. He is not your typical car sales man! If you want it straight, ask for Jeff! If I could rate him individually, 5 STARS every time. If you go to Honda, ask specifically for Jeff. However, our experience last night left a sour taste in our mouths after being given a LOW BALL offer for our used, extremely well cared for vehicle. Not from Jeff. From the new management. In a society and a community where we should be looking out for each other, new management presents as a superior, arrogant and standoffish. It no longer felt like a hometown car dealership. When given almost zero room to negotiate we walked away with apologies to Jeff that we would not be comfortable making a deal that would cost us more money in the end. Rock County Honda has turned into another BIG BUSINESS that is only looking out for the top guys, making the business money and isn’t taking care of the ones actually doing the work. Do better Rock County Honda. Take care of the people who keep you open (the customers), take care of your community, take care of those who put in the work (Jeff). Not the ones sitting in the office, in a suit, presenting as if they were too good to speak to us directly.”

“We had our first oil change and tire rotation, the waiting area was very comfortable and quiet. The service writer communicated everything very well. We were in and out within an hour. The service and dealership were all that we could had hoped for in terms of excellence and professionalism .”