Kayser Chevrolet Buick GMC

“The past 2.5 weeks I have had nothing but exceptional customer service from Kayser! Especially from Andrew Steele! He is by far the best sales representative that I have ever worked with as he went above and beyond anyone’s expectations to make sure I was taken care of! If you’re in the market of buying a vehicle, I would highly suggest giving Andrew a call! Thanks for everything Andrew!”

“This was our best vehicle purchasing experience we’ve ever had! Caleb was really great to work with. Caleb and sales manager, Ben even found us the vehicle we wanted and had it to Kayser the next day for us! Sales manager, Ryan was also great to work with. This was an all around great experience for us. Amazing job, Kayser team! We will be back to work with you again and we love our new Buick Enclave Avenir! Thank you!!”

“I went in for an oil change and got my car back with scratches it didn’t have before bringing it in. Kyle spoke with me on the phone shortly after I had picked up my vehicle and informed me that they take a walkthrough video of my vehicle before the service, so this video would show if there was damage prior to them completing the oil change. I came back in, the manager didn’t introduce herself to me or really even acknowledge me at all, I showed them the scratches I found and was told that they couldn’t have possibly been responsible for them because they weren’t working in those areas of my vehicle. I was spoken to very condescending-like throughout the whole interaction. I was told “they aren’t even bad scratches, they will easily buff out” and felt like they were trying to minimize the damage that was done. I asked them “well can we review the walk around video you took before doing the service so we can see if there was previous damage then?” And to which they responded “well, actually we didn’t take a video because we’ve been having internet issues all day”…. I’d like to point out that taking a video doesn’t require internet first off, and second off, when I spoke with Kyle on the phone he told me he did take a video so I was quite confused why now I’m being told actually he didn’t. It seemed quite convenient that they didn’t follow protocol by taking a before walkthrough video and then I pick up my vehicle with new scratches in it. After being told I was lied to about the video, they kept repeating how the scratches weren’t even bad and would “buff out”. I took that answer as I am responsible to buff the scratches out that they caused and that I was making it into a bigger deal than it needed to be. I even apologized multiple times to the staff for being problematic, but also I entrusted this dealership to complete a simple oil change on my brand new car, and then I get it back with damage. Should I have ignored this? I rated a 2/5 stars because they did take my car back and buff out the scratches for me. So I do appreciate that, but they also now left micro scratches from buffing it out. There are multiple circular surface scratches from their buffer. I guess this is better than the scratches before, but I’m just frustrated with the way it was handled and the way I was treated. I was spoken to pretty rudely by Kyle when I’m sure he wouldn’t be very chipper if his brand new vehicle was returned to him scratched from a dealership too. Again, I do appreciate them fixing it, but the way the situation was handled from the beginning was extremely shady and I felt like they wanted me to walk away from it and treat it like it was no big deal my car had new scratches in it after leaving it in their care.”

“Alex Bogan (Sales) and Ryan Malloy (Finance) at Kayser Chevrolet in Janesville were awesome. Alex greeted us with a friendly smile and offered assistance and answered all our questions. Was casual and approachable. Ryan helped walk us through financing options and details. He was professional and took his time to walk us thru paperwork. They left us with a great impression of Kayser Chevrolet and will consider for future purchases. if you're in the market for a new vehicle or used vehicle, definitely connect with Alex. Thank you Alex and Ryan for getting our son Ryan into his first vehicle.”

“I had an absolutely outstanding experience at this dealership! From the moment I walked in, I felt welcomed and taken care of. The real star of the show was Caleb, he deserves all the kudos.Caleb went above and beyond to make the entire process smooth and stress-free. If you’re looking for a new car and want top-notch service, ask for Caleb—he’ll make sure you leave happy! Highly recommend this dealership!”