Jenkins Hyundai of Jacksonville

“I had a 7:30am appointment for a simple oil change, tire rotation, seat belt recall, and to check a small rattle in the rear. What should have been a routine visit turned into them having my car for over 24 hours, with almost no communication. By 3pm the first day I hadn’t heard anything and couldn’t even get through to the service department after multiple calls. I had to physically go back just to get an update. They said they couldn’t find any rattle. I picked the car up the next morning, and within 30 minutes it was vibrating, pulling to the left, and clearly not driving right. The tire pressures are supposed to be 35. They were 32, 32, 33, and 37. On my FWD Palisade, the standard rotation is front tires straight back and the rears crossed to the opposite front, but they swore the right way is to simply move them straight front to back and back to front. What’s most concerning is the lack of communication, attention to detail, and ability to execute basic service correctly. I can’t recommend this service department.”

“Overall great experience. Our husband and wife salespeople William and Malu were great. Very personalable and friendly, addressing all my questions and concerns. My finance person Victor was very nice and made the process seamless and fast. Had a few issues after taking delivery but the sales manager Ron listened to my concerns and arranged for correcting the issues to my satisfaction. Loving my new 2026 Palisade Hybrid!”

“WHAT HAPPENED? I thought I was going to a reliable dealership that would take care of my needs. The experience, however, unraveled pretty quickly. When I first got here to take in my car, I was quoted a oil pressure sensor change that would run about $850. I brought the car in and checked it in. Then I waited for close to 30 minutes because the shuttle driver no-show that day. I understand those things happen. After being dropped off to my office, which was about 4 miles away, I got a call shortly thereafter from the service agent who said that he mis- quoted and now what’s $851 will be $1525.00 before tax. Because I was a veteran they said they would give me a discount of 10%. They said it would be done in about four hours, but my car sat here for two days. When it finally was repaired, I left the dealership and after driving 2 miles my car stalled. I had to turn around and drive back to the dealership and here I sit watching the television, hoping that they will fix it by 4 PM. In the invoice I received, the total at the bottom is $1525.00. They said they gave me a great veterans discount, so I am trying to understand how did $851.00 become $1525.00? They promised me a discount and I got nothing? If you’re gonna tell a service-connected veteran that you’re gonna give them a discount then you should honor it. That’s why people get so frustrated with companies. Where is the integrity? To top everything off while I was waiting for my car to be checked in, an aggressive young man who sells cars here was trying to buy my car away to sell me another one. I don’t understand why everyone’s going around, trying to attack the customers. When I told him that my plan was to give my car away to a family member who needed one and I didn’t plan on selling it because scripture say it’s much better to give than receive, he didn’t like that answer and walked away. I will say the Service rep whose name is Tom was a nice guy, and I am always willing to readjust my reviews and change them if I get the consideration of a phone call from a service manager, but why do you people only ever respond when someone says nice things about you? Why don’t you reach out to the people who had the problems? I’ll let you guys know if I hear from him..”

“Amazing service and great experience with the seller Malu. I would give her 1,000 out of 5 stars No tricks or hidden fees. Fast and smooth process. Highly recommended.”

“We had a great experience today at Jenkins Hyundai. We came to a fair price for a used car. The sales rep Jay was friendly, knowledgeable and met our needs/expectations while we were in the dealership. We appreciated how seamless the transaction went. We got a great deal.”