Clay Cooley Chevrolet

“Horrible experience so far. Started with being told to by service advisor Merari that we could be put into a loaner if repairs took a long time. 21 days later and still no loaner. Service at Clay Cooley takes no accountability when working with Ally, a service they sell when you purchase your car. Does not help to be put on hold for nearly 3 hours to speak with a manager, only to be told they were not in the office. People answering the phone and hanging up consistently today. We’ve purchased and used Clay Cooley dealerships for services over 10 years. It looks like it’s time to look elsewhere if we want better service. Very disappointing.”

“Remember when we were younger and people used to say “Clay Cooley sells lemons”? I ignored that and thought, How can I go wrong with a new car? Just FYI—I wouldn’t send my worst enemy here. I have a 730 credit score, yet the deal they offered me looked like something meant for someone with a poor credit history. I was honestly flabbergasted. It felt very clear that Clay Cooley pushes hard for their in-house financing only. Ed Edward brought me back an 84-month quote with a monthly payment of $700+. Do the math—that’s nearly $30,000 extra over the life of the loan. What makes this worse is that I walked in with my own financing and only wanted to see if they could beat my rate. Extremely disappointing experience. If you value transparency and fair financing, please avoid this place at all costs.... just fyi I got what I wanted elsewhere at $548 per month..”

“I would give negative stars if I could! The absolute incompetency and level of service this place offers is unbelievable. If you have any other option to choose than to come to this place, then take it. AVOID AT ALL COSTS! I brought my truck in for a simple recall and warranty covered battery replacement. They tell me that my entire engine needs to be replaced and it will take a week to do so, but no loaner vehicles are available. It took them over a month to complete the service. Then they have the audacity to charge me $1,300 for a warranty covered issue and when I left a bad review they had someone call me to waive that charge and asked to change my review to 5 stars. Which would have been fine, IF my vehicle actually worked. Then next day my vehicle leaks transmission fluid and runs worse than before when I brought it in. I get it back a few days later and I’m still having issues with the truck running, the brakes aren’t working properly and it’s leaking transmission fluid AGAIN! I’m trying to get my vehicle in and serviced a third time, which I don’t even want to do because of how incompetent these people are. They also can’t get me into a vehicle to cover me while it’s being serviced, over Christmas!! Overall, when I spoke with the tech about all these issues I’m still experiencing he offered to have a seller reach out to me to trade in my vehicle! I don’t want a new vehicle, I want my truck to work properly. It’s insane how it was fine before and now it runs worse after taking it to these people. So, again, avoid at all costs.”

“The service is perfect! John Cruze in service was more than helpful, courteous and informative. John also wasted no time getting me in and out the door. Also when I called to make an appointment, the receptionist was so nice! And as if they weren’t already exceptional the dealership gave me a much needed car wash I was so surprised and happy! My next stop was the car wash and the dealership did it without me asking. I’m only going here from now on!!”

“I had a great experience. It started off a little shaky, but as time went on talking, getting to understand Mr. Brandon and letting him show me what he could offer, he explained everything to me. He showed me the paperwork, he took me through everything so I had no questions at the end. And I have a great SUV and yes, I would buy another car from him again.”