Family Nissan

“Salesmen: Edward Bolivar 5 stars Manager: John 1 star Overall experience 2 stars If you’re looking for a true professional to help you find the Nissan of your choice, Edward is the person to see. He was extremely polite and took the time to listen carefully to my needs and budget. His priority was making sure I left as a satisfied customer. Edward went above and beyond to make me feel valued and comfortable.He treated me like a valued customer rather than just another sale. However, I can only give 1 star to John, the manager. Although he initially came across as pleasant, his personality felt overly aggressive and overbearing just to close the deal. I’ve been a loyal Nissan customer for nine years, (delt with Derwin with no issues) but because of John’s approach, I reluctantly decided to leave. I clearly expressed how I was feeling and told him I just needed a few hours to think. After being at the dealership for three hours, I felt rushed, pressured, and overwhelmed. Despite conveying my feelings to him, he continued to push, which made me very uncomfortable. I asked to leave three times and requested my credit card back three times, and each time it felt like an issue. At one point, I even felt like a hostage. I’m truly sad that I had to walk away because I genuinely love my Nissan Rogue. Unfortunately, I just couldn’t handle the stress, haggling, and constant pressure.”

“Carolyn Gordon is one of the most remarkable people I have ever had the pleasure of working with in sales. Just one year after my lease buyback at Family Nissan, she held my hand and guided me so smoothly through the entire process. She remained calm, applied no pressure, and made sure I felt completely comfortable every step of the way. In the end, I walked away feeling truly satisfied. Her nurturing spirit felt like a mother’s love as I sat and listened to her guidance. Thank you, Carolyn, for being diplomatic, kind, and professional. I truly appreciate you. Wishing you all the best in your future endeavors and God’s richest blessings. May everything you touch be blessed, and may everything you do prosper.”

“I had a great experience at Family Nissan working with Gabrielle. She was professional, knowledgeable, and made the entire process smooth from start to finish. She took the time to answer all of my questions and made sure everything was handled clearly and efficiently. I truly appreciated her honesty and attention to detail. Highly recommend Gabrielle and the team at Family Nissan.”

“From start to finish, this was hands down the best car-buying experience I’ve ever had. The entire team was professional, knowledgeable, and genuinely focused on making the process smooth and stress-free. Ifran took the time to really listen to what I wanted, answered every question with patience, and never made me feel rushed or pressured. He was transparent about pricing, explained all options clearly, and made sure I was confident and comfortable with every decision. The financing process with Kalra was just as impressive, straightforward, with no surprises. Even the delivery of the vehicle felt special; everything was perfectly prepared, and Harry walked me through all the features to make sure I drove off feeling confident and excited. It’s rare to find this level of honesty, care, and attention to detail in a car purchase. I absolutely love my new car and would recommend this dealership to anyone looking for a top-tier experience. I’ll definitely be back for future purchases and service.”

“My Sales Rep, Jabari was the best. His patience, knowledge and determination were remarkable. He went above and beyond to make me feel secure about my purchase. Even when I returned with queries, he provided the info and answers. Great Team!!!”