Westway Ford

“We’re very grateful to Luis Cortez for helping us to find the beautiful truck that we were looking for. He has a carisma personality. He worked hard to meet all our requirements. He had a lot of patience with us. Also he help us to sell our old truck. That’s a plus.”

“Very poor accountability, unacceptable customer service!!! Bought a car from them sight unseen, and it was described as beautiful and needed nothing. Upon inspection after the vehicle was delivered, it was not as described at all. Aside from it being delivered dirty, the paint is in absolutely terrible condition (covered in scratches/swirls) and it has dents and dings in almost every panel. I took it to a collision center and they confirmed it was had significant hail damage, that was repaired poorly. Pretty sure the car was also involved in an accident and had less than acceptable body/paint repair on the driver rear quarter panel, but claimed to have a clean carfax (and none of this was disclosed). One of the infotainment screens was broken and not disclosed in the info prior to completing the sale as well. I contacted the dealership and expressed to them that this vehicle was in terrible shape and also that I thought there was no way anyone could have looked at before it left the lot, because if so I certainly feel it would have been caught. I understand buying a used car is assuming & accepting it has average wear and tear, but anything serious should be disclosed prior to the sale and this car is in seriously poor condition. After contacting the dealership, the used car manager told me “I don’t know what else you want me to do here, we’re already replacing the screen” (that we didn’t tell you was broken). He then said “I don’t know what’s more important to you, the screen or getting a buff job”. I explained to him this situation is way past a “buff job” and that it was in need of a serious paint repair and it was also covered in dents and dings (about 40+ easily), but I still got them same response from him that “he didn’t know what else to offer”. The car probably needs a $2000 paint correction and a $3000-4000 dent removal job to be at what I’d consider a sellable standard for most reputable dealerships. There’s no accountability here and it seems this dealership is just concerned about getting their money. They say they pride theirselves on excellent customer service, and customer satisfaction is their number one priority but yet when a complaint is brought to their attention you can’t get anyone to answer the phone or call, until you call them over and over. I’ve called & left messages and emailed the general manager Brandon Young at least 4-5 times and he won’t respond. I’ve been buying, selling & customizing cars for over 20yrs and have owned over 40 cars. This is a dealership I’d never buy from again and would caution anyone else to buy from them unless they inspect the car in person. The only reason I left a 1 star review is because it wasn’t an option to leave zero stars. Worst car deal I’ve ever done, hands down”

“I drove to the Dallas Irving area in need of a vehicle before going. I already had arrangements set up with a different dealership. My fiancé reached out to Ford and explained to them what we needed. I was skeptical because I was turned down by so many other places due to my length of credit. there were a few things that I thought was gonna prevent me from being able to leave the dealership that day with a vehicle they were able to overcome every obstacle to make sure that I left in a brand new vehicle. Not only did I get an excellent interest rate, but they doubled the allowed amount for my trade-in. During the deal my fiancé had medical issues and was rushed to the emergency room from the dealership when I say did every person in this place showed true concern and wanted to help I mean it. This is definitely a family oriented business and they will provide you with excellent service when I was headed home. I was no longer worried about the 2 1/2 hour drive. Miss. Judy was able to move mountains to make this work thank you so much. I plan to make another purchase for an SUV soon and this is where I’ll go. Thank Yall.”

“OMG my wife and I we are very happy and emotional with ours new car Thank Joann for all your help was amazing. When I thought it couldn't be done with my bad credit, they surprised us with the approval. Best team ever! JOANN AYALA CALL HER”

“I just bought my second vehicle from Westway Ford and Jacob Castro in sales and Jorge Alvarez in finance in the last 5 months. When I say they have been incredible to work with I mean it. Buying with these two gentleman is something I would recommend to anyone in the market to buy a car. They are VERY straightforward and make the entire process hassle-free and fun. I am a proud new owner of a 2026 Mustang and a happy customer with Westway Ford. Thank you for the incredible experience and making car buying easy unlikely most dealerships out there.”