Riverside Auto and Truck Sales of Iron MT Inc

“For the first time in a long time I had a pretty pleasant experience at a dealership. No pressure, patient, and once we found the right one it was pretty efficient! Especially for a weekend deal. Scott did a great job listing to what I was looking for and not trying to up sale me on anything I didn't need and my guy Guy (pun intended 😂) what also great at explaining all the options and potential add ons for the sale and again no pressure to commit to anything. Everyone was very personable. I will certainly visit here first the next time the family needs a ride. Thanks to everyone at the Riverside Iron Mountain team for helping me find the right truck!”

“I had a very disappointing experience at Riverside. I showed up ready to buy, I literally had a check in hand, and was told they didn’t have time to assist me. Instead of working with me, they handed me the keys and told me to look at the vehicle myself. I waited for someone to come out and help, answer questions, or even acknowledge me, but no one ever did. After being completely ignored, I ended up leaving. If you’re serious about buying a car, I would not recommend coming here. Customer service clearly isn’t a priority. I ended up going with a dealership in North Dakota, and the experience was night and day. They were professional, attentive, and actually interested in earning my business. They even shipped the truck to me at no additional cost, for the same price I would have paid locally and with fewer miles. That level of service made all the difference.”

“Purchased a 2023 Gladiator here, used not new. My husband Nick didn't feel super happy with the experience, the price could have been better and we had some mechanical issues with the vehicle after the purchase which took some time to get taken care of. We were promised some things about the vehicle that they never took care of, but now after some time has passed we've figured it out. But it was annoying that we had to have a lot more conversations about problems with the dealer than we would have liked to have. I won't be recommending them to friends, but maybe our experience was unique. Not sure. But this was what we had happen to us. We try to support local business as an owner of a local business ourselves (Engman's Haven House in Kingsford). But if we had to do it over again, probably would have shopped elsewhere. Kinda sad but true.”

“Zeke the service manager was great. He helped me understand what was going on with my Jeep after a recall. I was a little frustrated, but after his explanation told me what needed to happen and we were able to get the issue resolved. Great job Zeke and appreciate all your help today!”

“I had a wonderful experience today at Riverside Iron Mountain. I needed a vehicle fast due to an emergency and their entire team worked together and made it happen for me within a few hours. Teamwork, straight forward details, and a well coordinated communication process with the lender made this one of the best customer service experiences I’ve had. The service department detailed it on the spot and it’s immaculate. I’m extremely pleased with my new vehicle. Thank you Mike, Kris, and Scott!”