Steve Padgetts Honda of Lake Murray

“This dealership has literally been the absolute best! I live in Summerville sc. i purchased a 26 civic sport for my son last year just purchased a second one today because my son was hit and his car was totaled. Lee was my first sales guy Christian and Robert were today's. These people are simply amazing. First time around my car was delivered by 2 sweet older gentleman and today I drove to the dealership they had my paperwork ready for me and I was out the door within minutes. Again thank you guys for making this process easy and honest! If you're looking for a vehicle make sure you shop here!”

“Shout out to Randy HE’S THE MAN!! thank you guys so much for the help. You guys made the process smooth, simple and to the point. As for the Honda Civic type R it’s driving flawlessly! Go to Steve Padgett’s Honda in Irmo, SC if you want exceptional service and integrity!!”

“Frederick Jones was amazing to work with during my car purchase. We first connected in January, and I shared my timeline for when I would be more serious about shopping for a vehicle. True to his word, he followed up at just the right time. Once I explained what I was looking for, he was extremely responsive to both phone calls and text messages. He was knowledgeable, professional, and made the entire car-buying experience comfortable and stress free. I truly appreciated his communication and dedication to helping me find the right vehicle. I would highly recommend working with Frederick to anyone looking to purchase a car.”

“Kelvin was one of the best salespeople we’ve had the pleasure of working with. In life you meet many people, but what truly stands out is honesty, patience, and genuine care, and Kelvin embodied all of those qualities from start to finish. He was upfront, knowledgeable, patient, and had exceptional interpersonal skills. Most importantly, he worked hard to help us get the numbers where we needed them and made the entire process feel far less stressful than experiences we’ve had elsewhere. After visiting multiple dealerships, this team truly stood out. We never felt pressured or dismissed, and that made all the difference. Kelvin went above and beyond to make sure we felt heard, respected, and taken care of throughout the process. We will absolutely be recommending both him and this dealership to friends and family. Thank you again for such a positive experience — we are loving our new 2026 Honda CR-V EX-L!”

“We took my car in for a recall on November 21st at 12 pm. Brad said it would be ready by 3pm. I had not heard anything by 5pm , so I called to see what was going on. Brad said he would check and call me back. He calls me back and says that something went wrong when replacing some of the wiring and my entertainment system went black and wouldn’t turn on. He said they had master technicians looking at it, but they would need to keep it overnight in case they couldn’t figure it out and would have to call someone else. On Saturday morning, they called and said it was fixed. I drove off the lot and realized that my speakers were not working (they were muffled then cut completely out after the volume hit 15). I called Brad back and he said he had seen this happen before and we scheduled a date to bring it back for them to fix it. Upon looking at my car further once I got home, I realized that my dash had been damaged and was not even put back on completely. I was beyond frustrated. My husband brought the dash to their attention & just said they’d take a look. We stated that we wanted it replaced because my car did not go in there with any damage and only went in for a recall and we have left with the dash damaged. They popped my dash back in and fixed the speakers. I picked up my car and they said they would be in contact regarding what they were going to do about the dash. We called numerous times because we still had yet to hear anything about replacing my dash. Anytime we would call, we would be told that our advisor was on the phone, not there, etc. Finally, we received a call from one of the service managers, Mike, who was extremely nice, and said they would order a new dash and apologized. Brad finally called us and said they ordered the dash and said it would be in within a week. A week and a half goes by, and we do not hear anything. We called and were told that the service advisor was out and they had no idea what was going on with it. We called back and the advisor we talked to reached out to parts to see and he said the part was on backorder. We finally received a call before Christmas that the dash was in and they would schedule me on Jan. 5 to get it replaced. I drop it off and take photos of everything before, because we know what happened last time they messed with my dash. We picked it up & realized the lights for my driver side seat warmer weren't working. My husband called the next morning and asked for the service manager, Mike, and he told us to bring it in for them to look at. Brad calls later that day and says they were ordering the switch to replace it and it would be in the next week. Brad calls on Monday and says the part is in and that it would only take 1-1.5 hr to fix. I dropped it off Tuesday night and wrote on the envelope to put my keys in, “NEED BY 1 PM.” That would have given them 6 hrs to do a 1.5 hr job. I get a text at 9 am saying my car is ready. We went to pick it up at 12:30 pm to found out that my car had not even been TOUCHED. The service manager, Mike, is very apologetic and says he was supposed to be told when my car got there and no one ever told him. Shocker. He gave us a loaner car and said it would take about 2 hr and Brad would give us a call once it’s done. 4:30 pm and guess what… no call. We call and Brad is gone, but the advisor we spoke with said he’d call us back once he knew if it was done. He called back at 4:45 pm and said it was ready for pick up. The service we received from the service department was beyond unpleasant and frustrating. I took my car in for a simple recall and ended up with numerous damages to my car and almost 2 months worth of lack of communication and inconvenience. The incompetence of some of the technicians, lack of communication and bad attitudes of the some of the advisors needs to be addressed. The service manager, Mike, was great and always pleasant and helpful. I hate leaving bad reviews, but after this experience, something needs to be done so no one else goes through the same thing we did.”