CarMax LAX

“This is the second car I've sold at this Carmax and each time it has been a good experience. There wasn't any wait to be helped, the place is clean with plenty of comfortable seating, friendly staff and plenty of parking. I also feel I got a very fair price for the vehicles I've sold here. I will definitely be back if the need arises.”

“Terrible customer service. I bought a Honda Odyssey from you guys through Dana Cole on June 15th 2026. The dude was so fast and distracted throughout the process, trying to convince me to get another car or warranty. He never told me to test drive the car first. I did all the paperwork and got the key to drive home at night. Then I heard a noise in the car. I called another supervisor to drive it. He said yes, that the brakes or mount might be bad. Meanwhile, Dana Cole said all brakes were changed. They directed me to the service department the next day. It took two weeks for the brakes to come after constant calling and going there to complain. They knew I had a family and allowed me to drive a car with bad brakes. Jonathan in the service department kept playing games by giving me excuses why I should keep waiting. He kept avoiding my calls too. He kept saying that he doesn't know when the parts will arrive. It's already past 10 days for me to return the car and heading to the 30-day deadline to get free service. I'm really disappointed at Carmax. Maybe I had high expectations of you guys. I plan to take it up to another level soon if this car is not properly fixed. You guys need to do better with customer service and the integrity of your brand. Today is 1st July 2026.”

“I had a very positive experience with this car dealership. The team was helpful, respectful, and easy to communicate with. They guided me through different car options and explained everything clearly, including pricing and financing. There was no pressure, just honest advice which I really appreciated. The entire process was smooth, and the paperwork was completed without any delay. The car was in excellent condition and exactly as promised. I’m very satisfied with my purchase and would definitely recommend this dealership to others.”

“Waited an hour!! I counted 13 reps that were available while I waited. Called the branch while inside and was put on hold for 12 minutes when I asked for a manager - no manager picked up. Extremely frustrating experience. Once I raised my voice and shared my frustration Canaan was the rep I was handed over to. Canaan was helpful, knowledgeable, and got things moving. Still, it’s unbelievable to me that a walk-in visit took 1.5 hours to get the most basic service. Do better!!”

“The worst customer service. All these cars are LEMONS. Save time and money, go to Reputable Dealer. Nothing but fraudulent activity at any Car Max. Had my truck 12 months it has electric issues, won’t start, and whole host of other issues (more listed below) I’m getting the run around to fix with AN EXTENDED WARRANTY. Touchscreen malfunctions, zip ties on my seats, carpet and wires exposed, overheating these are just some of the issues. Forgot mention is only a 2023. Check out the pictures will add more shortly”