Russell and Smith Mazda

“Five stars! Casey Moran made car shopping a breeze and matched me with the perfect ride. Huge thanks to the finance team for fighting to get me the best deal possible. Everyone here was wonderful to work with—I couldn't be happier with my new car!”

“TL;DR: DO NOT DARKEN THE DOOR OF THIS DEALER. I purchased a used 2016 Mazda3 i Sport from Russell & Smith Mazda less than two weeks ago. The sales team seemed friendly and reasonable, until the problems began. First, they used the wrong screws to mount my rear license plate. It fell off while driving. Thankfully, I saw it happen, or I’d be ordering a replacement plate. I bought proper screws and fixed it myself. Annoying, but forgivable. Six days into ownership, my dashboard lit up with a warning that the battery wasn’t charging. I pulled over to find the serpentine belt missing. The bolt holding the belt tensioner to the engine block had sheared off from vibration, leaving the car completely disabled. The dealership refused to cover the repair, suggesting I “use insurance or fix it myself” because it would be expensive. I paid a local shop out of pocket to extract the bolt and repair it. Soon after, the infotainment system completely failed, no audio, no backup camera. I called the dealer again, expecting help. Instead, they told me I’d be charged a diagnostic fee unless sales waived it. When transferred to sales, I was put on hold and then hung up on. Their website promises: “Each Mazda Certified Pre-Owned Vehicle has been meticulously tested in our 160-point inspection… so you can focus on the joy of driving.” That claim is a silver-tongued lie. My “Certified” Mazda left me stranded less than a week after purchase, and their staff left me to deal with it alone. This dealership will smile at you until the ink is dry, then disappear when the car fails. Save yourself the stress, the money, and the heartbreak... go anywhere else!”

“I can’t say enough good things about my experience working with Robert! He helped me find my dream car, the Mazda CX-5 Carbon Edition, and made the entire process smooth and stress-free. From the very beginning, he was incredibly friendly, attentive, and patient. Robert went above and beyond to make sure I got exactly what I wanted and helped me lock in a fantastic deal. He constantly checked in to see if I had any questions or concerns, and I always felt heard and supported. He made what can be a complicated process feel easy and exciting. If you’re looking for someone who truly cares about helping you find the right car and making the experience enjoyable, I highly recommend Robert!”

“I had a great experience at Russell & Smith Mazda past Saturday when I purchased the 2025 CX-90 Preferred. Jonathan was incredibly helpful, he walked us through the different models and trim levels, took the time to answer all my questions, made the test drive experience smooth and informative. I really appreciated his patience and professionalism. Finance department was great too; everyone we interacted with was friendly and knowledgeable. The car-buying process feet easy. We are so happy with the new vehicle and highly recommend this dealership!”

“Mark W. (II) made the car buying experience an absolute breeze! He was welcoming, helpful, and kind every step of the way. Mark took the time to make the process personal and enjoyable, which made all the difference. Highly recommend working with him! I love my new Mazda!”