Gillman Honda

“No words can describe the level of gratitude I have for Kiki. She truly worked with me and made sure I was able to get my new car without any problems. We were there until late at night, and she put in so much effort the entire time. She was so kind and understood exactly how much this purchase meant to me. She is truly a girls’ girl. She was attentive not only to me but also to my kids giving them water and snacks. Honestly, in my whole life, she has been the best salesperson I have ever met. I wish her nothing but the best on her journey. I know she is going to succeed in everything she does. Thank you for being a part of my new car journey, Kiki. You are truly the best.”

“Exceptional experience with Francisco at Honda Francisco was truly amazing to work with. He was patient, kind, and incredibly sweet throughout the entire process, never once making us feel rushed or pressured. He took the time to make sure my mom and I fully understood everything and worked hard to get us the best possible deal. What really stood out was how above-and-beyond he went-he stayed late past closing just to make sure everything was taken care of and that we felt comfortable and confident with our purchase. That level of care and dedication is rare and so appreciated. If you’re looking for someone who is honest, thoughtful, and genuinely has your best interest in mind, ask for Francisco. We couldn’t have had a better experience and are so grateful for his help!”

“I have a lot to get off my chest as this review pertains to 2 incidents with Gillman Honda Houston, particularly Service department. Early December, 2025, I brought my car in for a simple tire replacement due to a nail and a flat. After dropping it off, the service department claimed to find numerous other issues, totaling around $3000 in repairs. I clarified that I only wanted the tire replaced. They initially insisted my warranty was expired, but I had to prove that my five-year plan was still valid. The price kept changing, from $265 to $65, and finally, I paid $17. Keep in mind, I dropped my car off at 3:30 PM and didn’t get it back until closing time at 7 PM. The next day, I checked the new tire and found something weird. The hubcap was installed wrong, covering the valve stem. After fixing that, I couldn't even take off the valve stem cap because it was on super tight. I had to use pliers to get it off. Honestly, the attention to detail is just baffling I initially called mid January, 2026, regarding my car battery, which wasn’t holding a charge, to inquire if it was covered under my warranty. I called Honda directly and was transferred to the service department. I spoke with someone in the service department who identified themselves as Ace. After providing my mileage, which is over 32,000 miles, Ace abruptly changed their tone and informed me my battery wasn't covered under the plan which Ace stated was a 3 year plan. As I began to ask about my 5 year warranty plan or just getting the battery replaced regardless, Ace hung up on me mid-sentence. I was shocked and felt incredibly dismissed, as if my business wasn't valued. I called back and spoke with the first person who transferred me, explaining what had just occurred. They apologized and offered to transfer me back to Ace, but I declined, stating I'd take my business elsewhere. Following this, I called the service department directly to inquire about who I spoke with, but was told no one by the name of 'Ace' works there, or a name that sounded similar. This entire experience has left me feeling incredibly frustrated and disrespected. I expect a higher standard of customer service from Honda. Turns out, I'm perfectly capable of changing my own battery after watching a quick YouTube tutorial and a trip to Walmart. Saved me money too. Guess I won't be back for anything outside of recalls and warranty work from now on. So much for keeping it 'Honda certified’. And for the record, I do have a 5-year warranty plan (still valid) purchased at the time of the vehicle's sale, with documentation on file and retained. While I understand the battery replacement may not be covered, I've received inaccurate information regarding my warranty plan on two separate occasions. This raises concerns about the consistency and accuracy of information provided to customers, potentially leading to unnecessary expenses.”

“Very disappointed customer service, Renzo didn’t even care about my car’s tire and he don’t let you talk about your problem. He just talks nonstop thinking he can read mind or something, why do I say this? I told him if it is going to take too long I will come back later and he said this is the best time not much of wait time, diagnose will take 3-4 hours. A day later I called him and he said “we will diagnose your car soon.” even the problem was obvious, detected and well-known in Prologues. I brought my Prologue for a factory issue yet didn’t get call back for the part, I am thinking if they would find a ways to charge something. I also pay a warranty for tires and told him I have a nail on tire and he said okay we got it, I thought he got it as he said. And now I am on the way to my vacation with a flat tire. What a surprise! Thank you Gillman family and Renzo for this great Christmas gift.”

“We are a Toyota family. We always have been. However, we've heard that CRVs are amazing and so we decided to test drive it. Not only was the car amazing, but the staff was truly amazing to work with. This was hands down the best car buying experience we've had. Oscar was our salesperson and we really trusted him throughout the whole sales process. Sameer was the sales manager and made closing the deal very easy. Overall, I highly recommend this dealership and I hope to work with them again in the future.”