Genesis of Southwest Houston

“My service advisor Trevon has always been excellent. He’s friendly, attentive, and will go that extra mile for you. This last visit, not only were my service and warranty repairs completed promptly, I received my car fully detailed AND with a full tank. I had a super busy day when I dropped her off, and in my rush, I had left her near empty. Who does stuff like that? Trevon.”

“Mario my salesman was super awesome! No high pressure and he listened to my needs, personable too. Brandon in finance was fabulous as well. They took such good care of me. Drove home with a brand new G70 prestige and am in love with it. Best dealership experience I've had. So glad I stopped just to browse. Got a great deal on the car, fair on trade-in, and very pleased with how it all went. No regrets, all smiles! Thanks guys!”

“If you are on the fence like I was about the Genesis brand, visit Kristy at Genesis of Southwest Houston. This was by far the most pleasant and informative car buying experience of my life. Im new to the brand but Kristy was able to put my mind at ease and made my car buying experience the best one to date.”

“Saif was amazing. We negotiated the car price over text. He communicated well and never played any games. It was a very smooth transaction. To be determined on how they handle service, etc. going forward but so far, I’d recommend anyone wanting a Genesis to go work with Saif.”

“I brought my vehicle to Genesis of Southwest Houston for diagnostic service on some dashboard lights. During inspection, a technician caused an electrical fire by inserting metal pliers into my fuse box. The situation was handled poorly the fire was extinguished, but residue was left throughout my engine bay, and no one took proper responsibility for the damage. I was stuck at the dealership from 11:30 a.m. to almost 7:00 p.m., waiting for a resolution that never came, and ultimately had to tow my car home myself. The service director, Myra Garcia, was extremely rude and unprofessional throughout the process, attempting to deflect blame instead of resolving the issue. The experience showed a complete lack of accountability and customer care.”