Doggett Ford South Loop

“Solid 10 out of 5. As a single mom, I was beyond daunted by the idea of having to buy a car. Sarah made it as pleasant as possible, was beyond patient with me, kept in constant communication, and had every answer I needed. The manager Mason and the staff that assists with finances and warranties was also very professional and courteous. I did not feel pressured, just informed and I do feel they tried to do the best for me. I hope Sarah stays in car sales forever so I can continue to refer people to her 🙏🏽”

“We had an amazing truck buying experience, and I can’t say enough great things about Javier! From the moment I contacted the dealership to inquire about the truck, he was friendly, knowledgeable, and genuinely interested in helping me. We actually traveled from San Antonio with some uncertainty about the process, but he immediately put us at ease. He was patient, answered all of my questions, and never made me feel pressured at any point during the process. Javier made everything easy and stress-free, and his professionalism and honesty really stood out. The entire team was welcoming, and the whole experience exceeded my expectations. If you’re looking to buy a vehicle, I highly recommend asking for Javier. He goes above and beyond to take care of his customers. Thank you for making this such a smooth and enjoyable experience!”

“We couldn’t be happier about the experience we had recently at 👤Doggett Ford South. Brandon helped us locate a great vehicle and prepped for test drive. Juan approved tremendous pricing and clearly explained the reconditioning and inspection process. Jorge was extremely attentive to our questions and in getting the paperwork completed. Last but not least,, Emerico had all the answers, got us great financing terms and was able to include a very affordable bumper to bumper warranty offer that basically made our used car purchase feel like we were driving out with a brand new car! We saw nothing but positive attitudes, straightforward communication, and high level teamwork from everyone involved. I would strongly recommend that you consider Doggett for your next vehicle purchase! Chris S.”

“I called the parts department to buy a set of intake gaskets which they confirmed were in stock and they gave me the price. I confirmed the part number from Ford was for a set of two gaskets at that price. When I showed up I purchased the gaskets the parts person opened the package and handed me a gasket without a package. I said, “oh I need them both so he put it back in the package and handed to me, I paid for the part and walked out. When I got to my vehicle I realize the price was double what I was quoted. I went back inside and asked the parts person about the price being double what I was quoted when I called an hour before I made the hour long drive to get the parts and I also stated that I had called multiple dealers before calling them and none of the dealers had the gaskets in stock but these dealers confirmed the price was for a package of two gaskets so why is the cost every other dealer quoted me. When I questioned the discrepancy the parts person was rude and then stated that I hadn’t spoken with him earlier. I then asked for the person I spoke with on the phone who gave me the price and confirmed the package was for two as labeled on the ford package. When the person came to the counter he confirmed that he did tell me the package included two gaskets as indicated in the Ford package and that the price he quoted me was for two gaskets. Still the parts person refused to sell me the single package with two gaskets. I explained again that I had called multiple times dealers and confirmed the price was for two gaskets so why was their price double the cost and he said “IDK but this is what we charge regardless of what I was told on the phone and what the guy had just admitted to quoting me that day”. I explained that Fords website stated the price for 2 gaskets and the package clearly indicated it included two gaskets so why would it be double m. He said “I don’t know what to tell you, but if you want refund that is fine but I wasn’t getting two gaskets for half the cost of what they sell them for”. Then I said said “so if I walk out with this single gasket in this package then you are left with a single gasket with no package that you are going to go put on a shelf with no part number?” He said, “I have plenty of packages so I am not worried about it that issue”. I asked why ford would assign a specific part number to a part and indicate it is a package of two and expect a dealer to open a package and sell one and not have a package for the next buyer. He said, look if you want your money back thats fine I will give it back, but we sell intake gaskets as a single item and not two regardless.” I asked to speak to the parts manger, but he wasn’t available so I asked for his contact information. I was provided the parts persons information and I immediately called the manager but got no response. Over the next 2 weeks I have called Chris Scott 10-15 times snd left multiple messages and I received no call back. Next I called the main number for the dealer and asked to speak to Chris Scott so the receptionist said she would transfer me to which I replied “no, that won’t work because I have left him numerous messages and no call back”. The receptionist agreed to send Chris a message herself but still not response form Chris. I called the receptionist again days later and again was assured Chris would call me back but that never happened. This place is a joke! If I had not needed the parts to repair a vehicle that day I would have retuned the parts and gone elsewhere. Also, I have since ordered the same part number from another dealer and guess what I received when the party arrived??? You guessed it, a package with two gaskets in it for the price I was originally quoted by the parts persons on the phone at Doggett Ford. Clearly the parts guy was wrong and refused to admit it and the parts manager is horrible at his job for not at least calling me back to hear my grievance. Opened Package from Doggett (Orange label). Unopened package from Coggin Ford (Yellow label). I recommend you avoid this dealer.”

“Doggett Ford came through for me fixing a ghost issue on my F-450 fleet truck other Ford dealerships from different states couldn’t find. They sure do things the right way here in Texas I can see! Kendall and her team got me in and out fully ready to hit the road in about a week . Very grateful for their hard work.”