Heritage Chrysler Dodge Jeep Ram Harrisburg

“I’m very disappointed with my recent experience at this dealership. I arranged and paid $275 for a third-party inspection, received confirmation from Robert Eder that everything looked good, and was waiting for the final report to approve the purchase. Instead, the vehicle was sold at that exact moment — literally two steps from completing the deal. From my perspective, this is extremely poor timing and completely unacceptable. The money, time, and effort I invested were disregarded, and the process was handled in a way that feels unfair and frustrating for the customer. While individual communication was friendly, the overall handling of the sale leaves a lot to be desired. I cannot recommend this dealership based on how this situation was managed.”

“This has to be the worst place to get a diagnostic for your vehicle. I explained to them that the battery and alternator were brand new but the Jeep did not charge battery but they kept insisting the battery was the issue so got another battery then hey its gotta be the alternator which was also a brand new Denso alternator so I just got the Jeep towed back home to find out it was a bad throttle body hence the red lighting bolt on the dash which their "skilled" techs should have caught but nope almost $300 for nothing and charged me $65 to install the new battery. Google will help more than these guys or maybe it was just Nate not comprehending my english.You want good service go to Jeep on the pike. Previous visits there have been straight forward and honest and the service advisor actually works with you not try to make you seem like you have no clue what you're talking about even though they can clearly see the parts they claim are bad are brand new and are well known OE manufacturers.”

“This is an understatement, but Heritage CDJR absolutely the worst dealership that I’ve ever been to in my life. It started with an unprofessional salesman who repeatedly covered up issues with the truck I purchased. But that’s not all after signing all of the paperwork in specifically intentionally declining any type of extended warranty While signing my contract with Miles Which I believe was the underwriter or some type of manager. Then there was the incident where I called the following day after they purchase and informed my sales salesman Robert That I believe there’s some very concerning issues with the truck that I purchased in which his response was “ Bring it into service” And that was it. Robert never responded to any of my text after that. So he has a couple of days went by I was finally able to get up to Heritage Toyota CDJR In which I was forced to take a loaner, which happened to be a midsize truck after I just purchased a full-size truck just to Have service department call me and tell me that their technicians can’t re-create the problem I was having with the tailgate, not opening or Opening on its own, The water slushing sound coming from the engine, and the rpm’s Being excessively high and the truck not shifting all the way up to the 10th gear. So after I receive a call from the service department informing me that they can’t hear anything see anything or duplicate anything that I was having an issue with I went back drop the loaner off, picked my truck up just to have the same issues that I was having before happen as soon as I got back to my house. So again I go back to the dealership I get a midsize truck for another week Which was extremely inconvenient considering I use my truck for work so this is now causing me to not be able to perform my job properly. After one or two days with my truck being in their lot, the salesman, Robert reached out to me and said “ Hey, I saw your truck here. Is everything all right” In my reply was absolutely not. I’m not satisfied with the vehicle. I’m not satisfied with the service after the sale and quite frankly I’m a little uncomfortable with all this. He responded to me with “ Well, why don’t you come on into the dealership and we’ll see if we can get you in a new truck”. So I go down to the dealership and wouldn’t you know Robert thought that I was coming down to trade the truck in that I just purchased two weeks ago that was full of flaws in which my response to him was give me your sales manager. I then spoke with the sales manager, and this individual told me to my face that he was gonna take my truck right over to a Chevy dealership to have it diagnosed. The following day I got a phone call from a Chrysler technician at their dealership, Asking me what exactly the issues were so as I had to go over it for a third time, All they could come up with was the tailgate latch. So again I go back and I picked the truck up and now it’s been five days since I’ve had it back and I Just noticed that the latch wasn’t even installed properly half of it was hanging out. I’ll repeat this again they are the absolute worst dealership I’ve ever been to in my life and I’m more than confident that I can say they’re probably the worst dealership in Pennsylvania. service after the sale is absolute garbage, their service department is extremely unexperienced and un knowledgeable about vehicles Altogether, And last, but not least I was lied to my face By a sales manager to How they were going to resolve my issue That I was currently having. I will never suggest this dealership to anyone I will never go back to the dealership, and I am making a point to explain my whole experience because I hope that it leads others to not go to that dealership. Oh yeah, and I’m not the only one one of my coworkers got screwed over pretty good by them as well!”

“I experienced a loss of power when accelerating in our Jeep Wagoneer while driving from Chicago to Harrisburg for the thanksgiving holiday. I called them on the 24th after completing our drive and they booked me an appointment right away, and could see me in 45mins. I rushed over and explained the issue and they got me checked in. I worked in one of their work space cubes for a hour, which was nice that they had. They finished their analysis and they diagnosed the issue as simply needing a higher octane of fuel. That they’ve been seeing the new hurricane engines need more than just regular fuel for longer trips, when towing, and in colder weather. They offered to have a technician (Rob) to take a test drive and further explain if I would like. I took them up on the offer and he was extremely helpful in describing the issue and the remedy. Then they waived my diagnostic fee and I was on my way. Fast and easy. Great fast response to get me an appointment, prompt service when I arrived, and for the problem and solution to have been quick simple they could’ve easily just charged me the fee knowing I was from out of town and most likely not a repeat customer, but they didn’t. Top notch customer service from both my service support agent and Rob the technician. If I’m ever in the area again and need anything, you’re my first stop. Thanks again Heritage!”

“I wanted to take a moment to recognize Ellie Finley for her outstanding efforts in helping me find a car. From the moment I entered the store, I was welcomed with warmth and kindness. Ellie made me feel right at home and demonstrated her expertise regarding the car I was interested in. She was incredibly patient while working through the numbers, making sure I felt heard throughout the process. It was clear that for her, it wasn't just about making a sale; she genuinely prioritized customer experience and ensuring I felt confident about my new car. I would also like to extend a special thanks to Sean in Finance. He provided thorough information about warranty options and shared valuable advice on paying off my car, which I truly appreciated. One small observation I had was that the team seemed a bit short-staffed during my visit. While I understand they were managing multiple couples at once, I'm certain that the experience would have been even better if they could focus on one customer at a time. Overall, my experience was positive, and I appreciate the hard work of the staff.”