Nissan of Hampton

“I came in for what should have been a simple oil change appointment at 10:30 a.m. on a Saturday. When I arrived, I was told they do not actually offer Saturday appointments, yet their system clearly allowed me to book one. To make matters worse, the customer ahead of me had the exact same issue. Why are customers being allowed to schedule appointments that are not available? To their credit, they did go ahead and service my vehicle anyway. However, after the oil change, I was told I needed new rear brakes and rotors. This was surprising considering I had all four brakes and rotors replaced at this same dealership less than two years ago. I questioned it but paid for my service and left. Immediately after, I went to a tire shop to price two new tires. The technician there informed me that I was missing a rear wheel lug nut, which is a serious safety concern. I drove straight back to the dealership. When I explained the issue, I was told they did not remove my wheels and therefore were not responsible. The technician then came out and initially apologized, stating he thought he was going to perform a tire rotation but ended up not doing it. That statement alone suggests the wheel may have been loosened or at least handled during the process. He went to check the service bay for the missing lug nut. When he returned and could not find it, his explanation suddenly changed to saying he “didn’t touch the wheel.” That inconsistency was concerning. They were unable to locate the missing lug nut. I was never informed during my visit that one was missing. If the vehicle was properly inspected, why wasn’t this documented and communicated to me? A missing lug nut is not a minor detail, it is a safety issue. My car did not leave the dealership in the same condition it arrived. Since they could not locate my original lug nut, they provided me with a replacement, which was not the matching lug nut from my vehicle set. The technician came out, quickly placed it on without explanation, and walked away without saying a word. His demeanor was just as dismissive as the service advisor’s. There was no acknowledgment of the inconvenience, no reassurance regarding safety, and no professionalism in how the situation was handled. Additionally, my interaction with the service advisor, Glenda Hammond, was extremely disappointing. Her demeanor was dismissive and unprofessional throughout the entire situation. There was no urgency, no empathy, and no accountability,  just visible frustration and hand gestures that felt more argumentative than solution-oriented. When I asked to speak with a manager, I was told none was available and that I should call back Monday. She should not be working with the general population if she is not able to handle situations in a respectful manner. Customer-facing roles require professionalism and composure, especially when addressing legitimate safety concerns. I have had my car serviced here for years, which makes this experience even more frustrating. Between the scheduling issue, questionable brake recommendation, inconsistent explanation from the technician, missing lug nut, and poor customer service, this visit was unacceptable. Basic professionalism, accountability, and safety should be standard! NOT optional. I expect better from a dealership entrusted with customers’ vehicles and safety. You just lost a customer and will have more to follow if this continues. Do better Nissan!”

“Glenda was the best service advisor I have ever had! Made the whole process quick and easy. Everyone was super pleasant and I didn’t feel like I was being taken advantage of. The shuttle service was kind enough to bring me to my house and back.”

“Karla were pleasant and kind so I knew I was going to come back to purchase a car. She listened to me and knew what I wanted. Wendell was a blessing and offered me a deal that I can afford. I am so happy with my decision”

“Karla did an amazing job with helping me purchase a new vehicle! She greeted me immediately as I walked through the door and was kind, funny, and knowledgeable. This process was extremely easy and actually quicker than I thought it would be. The inside is very clean and gives warm and welcoming energy! They also filled my new SUV up with gas and performed a detailed cleaning!”

“I just wanted to say at Nissan of Hampton was the best experience I have ever had buying a car, and I had brought quite a few. I just stop by to see what was on their lot when I met a sale representative named Shavone McKnight. who right off had an outstanding personality, just talking to her within a few minutes felt like you were talking to a family member. Trust me when I say Shavone took the time to answer all my questions and did it with smile the whole time. She is very laid back and patient. I test drove three cars on their lot that day just to see if I would like a Nissan and because of Shavone’s, knowledge, patience, kindness and that all around personality, Let’s just say l left Nissan of Hampton being a very proud owner of a new 2026 Nissan Rogue Platinum. I really love my new Rouge. Again Shavone you are an outstanding sales representative and I enjoyed meeting you. I would also like to thank the owner and All of the Nissan team members. They’re a Great group of people! I highly recommend buying a car from Nissan of Hampton. Thank you Shavone. From one very happy customer 😊.”