Space City Toyota

“Space City Toyota did exceptional work. Our salesman David Perez communicated all information, answered all questions and met every request in finding the perfect Sienna for our family. Once we located he updated me daily on when our vehicle was expected to arrive. In person meeting we were welcomed and taken care of quickly. Wonderful experience, very pleased, and highly recommended.”

“I visited SpaceCity Toyota on April 30th to pick up my vehicle after a factory paint recall respray. What started as a frustrating miscommunication was ultimately handled with exceptional professionalism once it reached the right leadership.Initially, there was a significant discrepancy regarding the scope of work. Despite being told the entire vehicle would be resprayed, I arrived to find only the metal panels had been painted, leaving the plastic parts mismatched. The initial solutions offered by the estimator and the Body Shop Director were disappointing and did not address the prior commitments made to me.However, the situation changed completely when I met with the Fixed Operations Director, Henry Pimentel. Mr. Pimentel was incredibly gracious. He took the time to walk the vehicle with me, acknowledged the mismatch, and reviewed my documentation. Without hesitation, he agreed to do the right thing and ensure the plastic parts were painted to match. He even went as far as counting out every individual part with me to ensure nothing was missed.Coming from a 25+ year contracting background, I know the value of customer care. It’s easy to say 'no,' but it takes a true leader to step up and resolve a problem. While the first impression was difficult, Mr. Pimentel’s integrity restored my trust. I am currently waiting for the final results and fully expect the workmanship to reflect the high standards Henry promised. I look forward to updating this review with photos of the color matched panels and updating this review to a final 5-star confirmation once the work is complete. Update:On Friday the 15th, I finally picked up my Sequoia after an additional three weeks at Space City Toyota, and it was absolutely worth the wait. The vehicle looks showroom-ready. All the plastic components were seamlessly painted to match the metal parts from the initial visit. The auto body paint shop even repaired minor damage on the front bumper to ensure a flawless finish. Their craftsmanship is truly phenomenal.While the vehicle was completed a week prior to pickup, Henry kept it to personally oversee the delivery. Shawn took the time to explain the entire prep and paint process, and he even had a team member immediately wet-sand a minor spot I noticed in the clear coat. Furthermore, they went above and beyond by installing PPF (paint protection film) to the inside of the door handles and the door edges. Shawn also proactively ordered a gasket that needed replacement and arranged to have it installed as soon as it arrives. I will update again after replacement is completed. Overall we are incredibly happy with the final results. Henry and Shawn completely turned my experience around. I am very impressed by their professionalism in handling my concerns and their dedication to making things right. Outstanding customer service is rare these days, but Henry and Shawn excel at it. When I am ready to purchase a new Toyota or need future bodywork, I will absolutely return to Space City Toyota. I highly recommend them to anyone looking for a top-tier dealership and collision center.”

“I had a fantastic experience at the dealership. Jareth, the salesman, was truly exceptional. He was knowledgeable, attentive, and made the entire process smooth and enjoyable. I highly recommend him and the dealership to anyone looking to purchase a car.”

“Excellent dealer, very pleased with the purchase. Exceptional service. We received excellent work from the salesperson and everyone involved in getting this wonderful car. Highly recommended, and don't hesitate to go if you're interested in a vehicle.”

“Cande and Jayden truly went above and beyond. I originally came in to purchase a hybrid vehicle, but after learning about an excellent deal on a gas car, I decided to go that route—and I’m extremely pleased with my decision. The entire process was smooth, transparent, and handled with genuine care. Cande and Jayden took the time to explain everything clearly and made sure I was comfortable every step of the way. There was no pressure, just honest guidance and outstanding service. Overall, it was a great experience from start to finish. I’m very happy with my purchase and truly appreciate all their efforts. Thank you!”