Tom Peacock Nissan

“I recently visited Tom Peacock dealership and had an outstanding experience. From the moment I arrived the entire team was welcoming, professional and focus on providing excellent customer service. A special thank you to my salesman Michael Johnson, who made the process easy and enjoyable. Mike was knowledgeable patient and took the time to answer all my questions without making me feel pressured. He listened to what I was looking for and worked hard to ensure I found the right vehicle to meet my needs. The level of customer care and attention to detail exceeded my expectations. It is clear that customer satisfaction is a Top priority at Tom Peacock dealership. I highly recommend asking for Michael Johnson if you're in the market for a vehicle thank you for a great experience Michael.”

“I had a very bad experience at this dealership. I bought a car that had no issues when I test-drove it prior to the purchase; however, as soon as I drove it off the lot, a warning light came on that wouldn't turn off. I notified the salesperson, but he stopped responding to me. A few days passed, and he finally reached out after I posted a negative review. He told me to come in so they could fix the problem. I reminded him about the warning light that was still on, and he told me he needed to check if I had an extended warranty to cover the costs, suggesting I ask at the car's original dealership to see what they would say. I said, "Okay, I'll let you know." I got into my car, and five minutes later, I received a phone call. I answered, and they told me, "Come back—your car is under warranty." I returned to the dealership and went to the service department. I told them, "Salesperson X sent me here; I bought this car two weeks ago, and this warning light is on. I need you to check it." A guy named "Camari" told me, "The diagnostic takes 3 or 4 hours." I replied, "I'll wait for a while; if you need more than two hours, let me know." About an hour later, the same person came back and told me, "Take your car to the corresponding dealership—it's under warranty there, and that way you won't have to pay out of your own pocket." I said, "Okay," though in the back of my mind I thought, "I bought the car *here*, and I'm still within the 30-day window in case I want to return it or something goes wrong." In short, I took the car to its original dealership, where they told me the damage was likely caused by a battery replacement, and the repair cost would be $709.00. The warranty didn't cover it. However, this dealership—Tom Peacock Nissan—didn't have the decency to reimburse me for the money I paid, even though they should have resolved the problem themselves the very first moment I notified them about it. What they told me was that I should have brought the car back to *them* to fix it—as if it wasn't already their responsibility to fix it! I bought the car on May 2nd; I notified them on May 4th; I took it in for service on May 14th; and on May 27th, I went back to get a refund, but they refused, claiming I should have returned to *them* to have the repairs done—yet Camari hadn't been capable of simply telling me, "Come back here." I took the car in to get it fixed—what terrible service! Let this serve as a warning to others so they don't get ripped off, because this is nothing short of robbery. for theThe assistance I received was good, but I paid for the additions made to the car, and the work is very poor help”

“By far best and quickest experience. Was in there less than 4 hours and my daughter was in a brand new car. William was amazing from the time he greeted us outside to the time we left. He listened to our needs and even though she was a first time buyer and my score is not pleasant we walked out with more than what we came in expected. I am beyond grateful for William and Luis the finance manager for making the process smooth. Ill definitely be back for another car soon and I will recommend them to anyone looking for a car. THANK YOU”

“Clyde really helped me get into the car I needed! He listened to what I was looking for and suggested the pathfinder and stayed within my range. So happy with my car and I had the best experience. Everyone was very nice & provided excellent customer service! Go see Clyde, he is a great salesman. I didn’t feel overwhelmed or pushed into anything, the whole process was a great experience and smooth. Great dealership & even better salesman!!”

“Mike was simply AMAZING!!! From the first hand shake to the final Hug he handled me like family…. Not just another person with a situation in need of a vehicle. He understood my WANTS and needs and made sure I left with a vehicle that I love and that fits my needs both physically and financially! AWESOME PERSON ALL AROUND AND HIGHLY RECOMMENDED!!! Thank you Mike!”