Northwest Hyundai

“⭐️⭐️⭐️⭐️⭐️ My experience with Northwest Hyundai has definitely been an unforgettable journey. As a self-employed business owner, purchasing a vehicle isn't always the most straightforward process, but from the very beginning, Jessica and especially Rob worked hard to help me navigate the challenges and ultimately get me into my first-choice vehicle instead of settling for something that didn't truly fit the needs of my family or my business. That meant more to me than they probably realize, and I'll always appreciate the effort they put into making it happen. Not long after my purchase, an unexpected mechanical issue turned what I thought would be a quick repair into a much longer process than any of us anticipated. While the timeline wasn't ideal, I never had to put my life or my business on hold because Northwest Hyundai made sure I had reliable transportation at no cost to me throughout the entire experience, I know, I was flabbergasted too! I especially want to thank Aldo and Gladyss. Their communication, transparency, and genuine care completely changed the experience for me. They kept me informed, answered my questions honestly, and treated me with professionalism and respect every step of the way. When you're dealing with something stressful, that kind of customer service makes all the difference. What impressed me most is that Northwest Hyundai ultimately stood behind both their vehicle and their word, absorbing a repair expense that was far beyond what most people would consider ordinary. They chose to make things right, and that speaks volumes about their commitment to their customers. No dealership experience is perfect, but I truly believe a company's character is revealed by how they respond when things don't go according to plan. Northwest Hyundai did just that, and today I'm happily driving my beautiful Explorer, Xena, (yes I name my vehicles, why don't you!😉), knowing they stood behind their commitment to me. Thank you to everyone who played a part in getting me here. Very lomg story short, I would absolutely refer anyome i know to Northwest Hyundai for their next vehicle purchase n Ill be back when im ready to purchase my brand new Hyundai Pallisade! Wishing your team continued success!”

“If I could give ZERO I would! We took the Palisade in for recall work. The back windows needed a film applied for safety. The technician didn't even clean the windows before applying the film...dirt, smudges and fingerprints UNDER the film. Wasted back and forth, a whole day without the car, and another morning wasted tomorrow to get this taken care of! FURIOUS! What ever happened to quality control? I guess it's my fault for not inspecting what I expect! I won't make that mistake at this dealership again!!! UPDATE: I returned to the dealership first thing this morning and was greeted by Ray the service manager. He had been made aware of the situation by Bronston who took care of me the day before and on many prior occasions. Ray sent the car back immediately and had the issue resolved promptly. The car was ready in less than an hour. I appreciate the prompt recovery. I also shared my experience with Alexandra, Marketing Manager. She was sincerely apologetic and wanted to be certain my issue was resolved.”

“Came in for an oil change & tire rotation on my 2018 Hyundai Elantra & left as the owner of a beautiful new 2026 Hyundai Elantra. The exact color I wanted! Jesica was very sweet, helpful & prompt with getting me taken care of. The whole staff made this trade in a very good experience. Even her manager Veronica checked to make sure all was going well. I highly recommend seeing them for your new car!”

“I recently purchased a 2026 Palisade from Northwest Hyundai. Kamryn was my sales guy, and he noticed me wandering the showroom before sales even opened. I had just dropped my Santa Fe off for service, and I thought I would look around while waiting on my ride. He helped me find the perfect car and helped me add the Midnight Package to make it absolutely perfect. So while it is white right now, when I pick it up, it will be wrapped black! Finance was a smooth process. Parker was my finance guy, and he worked hard to get me the best rate. I have also used their service department a couple of times for oil changes and recalls. Chris, my service technician, has always been very attentive and takes good care of me. It’s a great dealership if you are looking for a new ride. :) I wasn’t… but drove out with one anyway!”

“I walked into this Hyundai dealership with expectations — and they exceeded every single one of them. I wanted a brand-new Palisade, and that’s exactly what I drove off in — no down payment, no pressure, no games. I’ll be honest, my credit wasn’t the best, but they still worked with me and made it happen. Where do they even do that?! From start to finish, I never once felt rushed or pushed. The entire team was patient, transparent, and genuinely focused on helping me leave happy — and I absolutely did. This dealership did not give “just trying to make a sale” vibes at all. They ran numbers, reworked them, and truly worked as a team. They really put the T in TEAM. Joel was phenomenal — he stayed locked in, hammered the numbers, and made sure everything worked out perfectly. And a huge shoutout to Salesman Mangue — his communication, professionalism, and attention to detail throughout the entire process were amazing. He made the transaction smooth, clear, and stress-free from beginning to end. Hands down, this was the best dealership experience I’ve ever had. If you’re looking for honesty, patience, and people who genuinely want to see you win, this is the place to go.”