Mac Haik CDJR

“I spent about a month shopping for a new truck, and my experience with Mac Haik Dodge is something I think other buyers should know about. I originally stopped at Mac Haik Dodge, but they didn't have the truck I was looking for. Salesman Alexander Cabrera asked me to give him the opportunity to beat any deal I found before making a purchase elsewhere. I gave him my word that I would. I eventually found a truck at another dealership for a very competitive price. As promised, I contacted Alexander before moving forward. He told me they had just received a truck that matched what I was looking for, so I went to see it on June 30, 2026. The payment they presented was higher than I wanted, and I explained to Alexander, the sales manager Shon, the finance manager, and another manager that I wanted to compare financing through my credit union before making a decision. Unfortunately, it was around 5:00 p.m., and my credit union was already closed. Everyone understood that I wanted one business day to review my financing options. The next morning, I spoke with my credit union and found out I could receive a lower interest rate, GAP coverage for less, and a better extended warranty at a lower price if I financed through them. It made much more financial sense. I contacted Alexander and simply asked him to prepare a purchase order for my credit union. Instead, I was given a significantly higher selling price than what we had discussed the previous evening. When I asked what happened to the original price, I was told they could no longer honor it. During that conversation, Alexander also told me I was trying to buy something I couldn't afford and essentially said that because I didn't purchase it the night before, I had missed my opportunity. I found those comments unprofessional and unnecessary, especially after I had honored my word by giving him the opportunity to earn my business before buying elsewhere. I also reached out to Shon, the sales manager, by both voicemail and text to discuss what had happened, but I never received a response. My takeaway is this: if you want to use your own financing or simply take time to compare your options before making a major purchase, don't expect the same level of customer service. I understand dealerships have the right to change pricing, but changing the deal overnight because I wanted to use my credit union and make an informed financial decision left a very bad impression. I normally don't write negative reviews, but Alexander specifically asked me to give him the opportunity to earn my business. I did exactly that. Unfortunately, once I decided to do my homework instead of rushing into financing through the dealership, the experience changed completely. My advice to anyone shopping here is simple: get everything in writing, compare financing before you visit if possible, and don't let anyone pressure you into making a financial decision you're not completely comfortable with.”

“The team was great. Bryan Lopez worked hard to get me exactly what I wanted; a beautiful 2026 Ram Rebel hemi. They got me a great rate which was much better than what my credit union was offering. I would definitely buy from them again when the time calls for it.”

“They made buying my jeep an easy and fun experience. I would refer others to this dealership. The sales person was very knowledgeable. The Manager was very supportive on ensuring I got the vehicle I wanted. At a good price. Financing was also a great experience. Over all an awesome experience.”

“Great experience after a not so good experience at one of their competitors. Went in yesterday, 3/28, to check out the 2026 Moab 392 at a different dealer. Test drove it, liked it, ready to make a deal. I asked the sales guy about Memorial Day sales and maybe it would be better to buy at that time. He told me that it was “truck month” and the deals are better now. Okay. On their website the price is 85k with a 10k dealer discount, making the price around $75k. Sticker price, on the vehicle, was the same, 85k. Told the sales guy we would finance or pay cash, whichever gave us the best rebates and/or discounts. Didn’t matter to us one way or another. Best out the door price was what we wanted. Same as anyone buying a vehicle, right? So this guy comes back and tells us “I didn’t know this but we sell these 15k OVER sticker price” but they will go back to the $85k, just for you, and proceeds to give me a price of $96,931. I just looked at him like he was out of his mind. I told him that made absolutely no sense at all. The sticker price is $85k and the dealer discount is $10k. He needed to take another look at that as we had already been to a few other places, same vehicle, and the price was comparable to the $85k sticker price, minus some dealer discounts, but no one had the color I was wanting. So he leaves and some dude comes back, says he’s the director of sales (eye roll) and very cocky says the $96k is the best price, bottom line. I tell him that on their own website, it shows different. He tells us he DOESN'T KNOW what the website shows, they don’t handle the website. I tell him okay well that’s not what is on the sticker, on the vehicle. He says he DOESN'T KNOW what is on the sticker. By this time it is very apparent this man DOESN'T KNOW anything about the dealership or how to deal with a customer. He proceeded to tell me, twice, that last year they were selling for $120k and people were buying them. I don’t give a rats rear about last year, this is THIS year, and THIS vehicle. I told him exactly that and that we were not paying $96k and would go somewhere else. He stood up and said, very rude, “okay bye”. So guess what we did. Went to Mac Haik North and got a much better vehicle, the Rubicon 392 Final Edition, for LESS than this yahoo tried to charge me for a Moab. Yes you read that right. Man, I had an Angel on my side last night. From the time we got to Mac Haik at 7:50 pm, it took an hour and 15 minutes for them to get it down off the stand, to make a VERY fair deal, sign the paperwork and be on our way with our brand new Rubicon 392 Final Edition Jeep. My advice to this other place, as I’m sure they read their competitors reviews, invest in some training for your employees. We are just one of many you lose when they pull those shenanigans. Even if you lose one sell a day, 6 days a week, for a year…..that’s significant, in my opinion. But who am I? Oh that’s right, I’m the happy as heck owner of a new Rubicon 392 Final Edition Jeep, bought from, Mac Haik North, 1 hour after being treated poorly somewhere else. Great Sales Team, Great Finance Team, Honest, willing to make a sell, and great popcorn! Thanks Mac Haik.”

“Yes I highly recommend! I have bought multiple cars here used and new. All departments are wonderful. They go above and beyond what they job description requires. Sales- Big Jon went out of his way to find me the perfect suv for me. That was in my price range, millage range and just what I was looking for. Finance- Erick also went out of his way to make sure I got the interest rate I could work with and money payment. Service- John L. Always goes out of his way to make sure if I any time consuming service, he always made sure I had a loaner to use. When I bought my most recent car I noticed a little paint imperfections . John & Chad made sure it was fixed and made the car look flawless . I would highly recommend buying your cars from here!”