Group 1 Hyundai Southwest Houston

“Sold me a nice CPO SUV with only one key fob. After pinging them, I was told the key fob was in and they would arrange for service to program it first thing Monday morning. I arrived, service had no idea I was coming in and had no idea what I was talking about. However, they took me in and indicated it would be an hour and a half. An hour later they told that they didn’t have the complete fob and the blade was missing….see picture. I was told that the blade would be overnighted within 7 days. We’ll see how that goes.”

“I purchased a 2020 Nissan Rogue SL from Group 1 Hyundai and have been extremely disappointed with both the vehicle and the customer service I received. Since purchasing the vehicle, I have experienced multiple issues. First, the front door locks were not functioning properly. Initially, the dealership was unwilling to help, and it took repeated requests before the issue was finally addressed. The most serious problem was a faulty fuel gauge. The vehicle indicated that I still had approximately 35 miles of fuel remaining, but I ended up running out of gas and becoming stranded in the far-left lane of a busy highway. This was not only inconvenient but also a serious safety concern for myself and others on the road. When I brought these concerns to the dealership, I was met with little concern or accountability. In particular, Juan Perez, the manager I dealt with, was dismissive, unprofessional, and unwilling to help resolve the situation. Rather than taking customer safety seriously, I felt like my concerns were brushed aside. I understand that used vehicles can sometimes have issues, but what truly matters is how a dealership stands behind its customers after the sale. Unfortunately, my experience with Group 1 Hyundai has been frustrating from start to finish. I would strongly encourage potential buyers to thoroughly inspect any vehicle and carefully consider whether this is a dealership they want to do business with. Very disappointed with both the vehicle quality and the customer service.”

“It was the best car buying experience i have had in years of purchasing vehicles. The reason this experience was so good was the staff from Stefani my sales associate, Shelby the floor manager, Antonio the sales manager and Carlos the finance manager to name a few. The culture of the dealership is felt as soon as you walk in when you are greeted with a smile and offer help right away. In particular Stefani was a delight to work with from the car demonstration to the negotiating portion of the deal. I will recommend Group 1 Hyundai to anyone looking to purchase a new or used vehicle.”

“Exceptional Service & A Truly Luxurious Car-Buying Experience From the moment I walked into the dealership, I knew I was in excellent hands. The entire experience was seamless, professional, and genuinely enjoyable—something that’s rare when purchasing a vehicle. I would especially like to recognize Ronzel Wilson (“Ron”), who went above and beyond in every possible way. Ron is not only incredibly knowledgeable, but also patient, attentive, and truly listens to his customers’ needs. He made the entire process feel effortless and stress-free, explaining every detail with clarity and confidence while never making me feel rushed or pressured. What truly stood out was Ron’s professionalism paired with his warm, personable approach. He treated me with respect and care, ensuring I felt confident and excited about my purchase. This wasn’t just a transaction—it was a premium experience from start to finish. If you’re looking for outstanding service and someone you can genuinely trust, ask for Ron. He sets the standard for excellence, and I couldn’t be happier with my decision. Highly recommended. 🌟🚗✨”

“Excellent support for sales and post sale service..Sales associate Shane and Sales Supervisor Andrew and Finance Executive Juan all did a commendable job...no sales pressure very transparent discussion and value customers choice and make the deal. It is also worth mentioning that the advertise vehicle when I asked before coming to showroom they confirmed the vehicles are available and tell the truth. Most of the times good below market advertised listed vehicle is only bring in customers and then offer something different. We saw that is listed on their online site and test drove and made the offer. Thanks for all these 3 executives making the process trusting and transparent..and they are asset to the company they work for. I wish them all the best.”