Demontrond Auto Group

“I won’t buy another car from DeMontrond. They advertise their “forever warranty” program and yet it is impossible to get in touch with anyone in the service department. I even tracked down my salesperson from last year via his cell phone who flippantly told me “yep, our service department drags the entire brand down and there’s nothing anyone can do about it”. Wish he would’ve told me that when I was signing on the dotted line a year ago. I will be buying another car next year and it absolutely will NOT be from DeMontrond.”

“I took my car in for an oil change on Saturday 5/16/26 at 8 am. I did not leave until 12:30pm. When I asked at 11 am if they knew how much longer it would take I was told my David in the service department not too much longer why do you have plans today or something? To which I said I didn't plan on spending my whole Saturday at the dealership for an oil change. So I went back and waited another hour in half. When I got my car back I drove away and my car had a HORRIBLE sound that was NOT there when I brought it in. I was then told that it was my front end suspension needs to be replaced. So I asked please make it make sense your guys did a multipoint inspection on my car and said everything but my rear brakes was in good condition so how can 5 hours later that isn't the case. I would just get shoulder shrugs and eye rolls and that its normal wear and tear from Sebastian, but I tell him how at 9am that his crew said it was all good so how does it go bad in 4 hours please explain it to me because it's not making sense. Now I have been trying to get ahold of the GM and I am told that he is too busy to take complainants and that they don't know his schedule. I have left several voicemails because I do not think it is right that I now have a $2000 repair after my car was in your care for 5 HOURS and YOUR team said everything was good on my car. Also, I was told that my driver front tire caliber was loose and that is what was making the noise and so I asked how that happened because again that noise was NOT there when I first got there. I feel like I am being lied to and taken advantage of. They also disconnected my dashcam and did not plug it back in and I only caught it when I got home Saturday evening. I will be placing a complaint with the Texas Department of Motor Vehicles and the Texas Attorney General.”

“Careful leaving your vehicle here. We are a transport company that services all the major fleet management companies. So when our drivers drop a vehicle off, they do condition reports. We dropped a vehicle here and we can show that there was no damage at the time of drop off. When we sent a driver to pick it up, there seemed to be damage to the driver door as if someone had keyed it. When we spoke to the service advisor he said he would run it up to his manager. The message he got back from his manager who is the service manager, Rich Brandon, that they did not see how that could happen with them. When I asked to speak to this gentleman, the response I received was that the service manager would not even entertain my call. Having a vehicle damaged while in your care and not willing to take responsibility for it is bad enough. But he would not even take the time to take my call. By far, some of the worst customer service tactics I have seen from a dealership. If you have to leave a vehicle here, make sure you take plenty of pictures before you leave it (although, looks like that might not be enough for them either).”

“Bought a pre owned car a week ago. Buying process was smooth, but as part of the sale the dealer agreed to fix some items on the car before I took delivery. Trying to get a status update on the readiness for collection is impossible. Sales say it’s not their problem and they can’t get an update, and that I have to personally call service myself to find out. Nobody at service answers their phone and half of their staff have voicemail that is full and you can’t leave them a message. Those you can leave a message, never call you back. Seems my only option is to drive 1 hr to the dealer and find out in person what is going on with my vehicle. I’ve never experienced such unprofessional behavior, which considering we are talking about car dealers, will hopefully tell you how bad my experience with Demontrond has been.”

“Hansen Hobbs sold me a Kia Rio for my son’s first car. He was efficient and friendly and went above and beyond to ensure I knew everything about the car and was satisfied with my purchase. He worked with his manager to get me a good deal and even shared some amazing homemade tamales with me. When I had to leave before the car was ready to go to a wedding, he made sure to get it in top detailed condition and then delivered it to my house himself (40 min away!). I have been through the car buying experience multiple times and this was hands down the best experience ever. Thank you Mr. Hobbs!”