CarMax SW Freeway

“I recently had an outstanding experience at CarMax, thanks largely to Ryan, who guided me through purchasing two vehicles—a Tesla Model Y and a Hyundai Santa Fe. From the start, Ryan was attentive, knowledgeable, and genuinely invested in making the process smooth. He handled my trade-in efficiently, ensuring I got a fair value, and seamlessly managed the financing: CarMax’s in-house option for one car and integrating my outside financing for the other. No hiccups, no unnecessary delays—everything felt streamlined and stress-free. CarMax’s trade-in and used vehicle pricing is competitive, and both cars were in excellent condition, ready to drive off the lot. Ryan’s expertise made what could have been a daunting double purchase feel straightforward and enjoyable. If you’re in the market for a car, I highly recommend seeking out Ryan at CarMax—he’s a pro who truly cares about getting it right.”

“I had a fantastic experience at CarMax. It was the polar opposite of a recent experience I had at another dealership where I was treated with disrespect. Jordan Williams was very knowledgeable, respectful, and informative throughout the process. Jean Lorente was very kind, personable, and helpful as well! They made a great team in helping me purchase the exact vehicle I was looking for, and I would recommend them to anyone. They went above and beyond, and I would recommend CarMax to anyone based on my experience not only purchasing a car, but selling my trade-in as well. Very thankful!”

“CarMax Corporate Customer Relations, I’m writing to formally lodge a complaint concerning my recent experience with the CarMax Southwest location. I have been a loyal CarMax customer for over ten years, and until now, I have always trusted your company’s reputation for honesty, professionalism, and integrity. Unfortunately, my recent experience has been deeply disappointing and raises serious concerns about the practices at this particular dealership. The customer service I received at CarMax Southwest was unacceptable. I initially purchased a vehicle that turned out to be defective, forcing me to return it and trade it in for another vehicle from the same location. Regrettably, the second vehicle broke down less than four months after purchase. When I reported the issue, the staff refused to take responsibility or offer meaningful support. Instead, they insisted that I pay additional money to repair a vehicle that should have been in proper working condition upon sale. Upon further inspection by independent mechanics, it appears that several components of the vehicle had suffered from long-term neglect and wear inconsistent with the claims made during CarMax’s so-called “comprehensive inspection.” This suggests either serious lapses in quality control or possible falsification of inspection reports. Both scenarios are deeply troubling and completely unacceptable for an organization that markets itself as a trustworthy dealer. As a disabled veteran and long-time CarMax customer, I feel particularly let down by the lack of empathy, accountability, and professionalism demonstrated by the CarMax Southwest staff. My loyalty to your brand has always been based on my prior positive experiences at other CarMax locations, which makes this situation even more disappointing. I request that CarMax Corporate investigate this matter thoroughly and hold the Southwest location accountable for any deceptive or negligent practices uncovered. I also request a fair resolution to my specific situation, including reimbursement for repair expenses or replacement of the defective vehicle as appropriate.”

“These guys make buying a car, not scary. I WENT TO ANOTHER PLACE FIRST AND THEY LIED ABOUT INTEREST AND TRIED TO BAIT AND SWITCH ME. Then carmax won over my loyalty and trust. They were honest and even refunded me my uber money! Thank you, Carmax! Yall rock!!! I bought a 2023 Ford Maverick. Love it!!awesome price and I shipped it from Florida for less then 100.Awesome selection and very personal service.Easy and painless process. I will recommend Carmax to family and friends forever!!”

“I would like to commend Jordan Williams at the CarMax Southwest Freeway location for providing an exceptional car buying experience. From the beginning, Jordan ensured that the process was seamless and transparent. He worked diligently to secure the vehicle I originally wanted while honoring the down payment amount that had initially been agreed upon, which was greatly appreciated after a less satisfactory interaction with another salesperson. Jordan went above and beyond to make the process as convenient as possible. When I mistakenly brought the wrong card for my payment, he arranged transportation for me and even accompanied me to the bank to ensure everything was handled smoothly. His professionalism, patience, and genuine commitment to customer service set him apart and made me feel valued throughout the entire process. I highly recommend Jordan Williams at the CarMax Southwest Freeway location to anyone in the market for a vehicle. His dedication and customer-first approach reflect the highest standards of service.”