CarMax Houston North

“Renee sold us our 2024 tundra and we were in and out in under 55min. She was awesome to deal with! We had some minor things to address after 6 days, so we made an 8:30am appointment. Jabrasia and Matt identified and acknowledge the issues and had me in an uber home by 9:03am to take care of issues. Great service”

“I had a great experience at CarMax North Freeway, and Omar was hands down the best person to work with. He made the entire car-buying process easy and stress free from start to finish. Omar was knowledgeable, patient, and really took the time to understand what we was looking for instead of rushing me into a decision for my mom. He answered all our questions thoroughly and made sure we felt confident every step of the way. If you’re planning to buy a car here, definitely ask for Omar you’ll be in great hands! My mom is very happy and satisfied. Thanks again!!!”

“Best dealer experience ever. Selling through express drop off is streamlined and super efficient. Staff were very nice and friendly. You could/should remove the license plates. They also removed the eztag and registration tag for me. Signed title and get the payment check in 30 minutes. They also booked a Lyft for me to get back home. Thank you for this efficient and pleasant experience.”

“Sold our 2025 Ram 1500 to Carmax & had the best experience after Stephanie began to help us. We came on a Saturday & it was fairly busy, however she got us in & out while providing great customer service. Would definitely recommend!”

“⭐☆☆☆☆ Very Disappointing Experience I had a very frustrating experience with this dealership. I accepted their offer for my car, and we moved forward with the process. After waiting almost three hours, at the very last moment they suddenly claimed my payoff amount was higher—even though I showed them proof directly from my finance company’s website showing my correct balance. They told me they were not using the finance company’s official payoff and instead relied on numbers generated by their own internal system. Because they changed the numbers at the end, I decided not to proceed with the deal. Even worse, before the transaction was completed and without my authorization, they deactivated my license plates. When I asked for my keys back and told them I was no longer selling the vehicle, they instructed me to go to the county office to reactivate the plates. At the county office I was told this could take up to four business days. As a result, I cannot legally drive my own car due to their actions. This was extremely stressful and disruptive. It makes me wonder how many people—especially those who urgently need cash—might feel pressured to move forward without fully understanding the payoff details. I would strongly advise others to be very cautious and make sure all figures and paperwork are finalized before any plate or registration changes are made.”