Whites Auto Mall CDJR

“My ignition module broke. I was given an appointment for the next day. I arrived only to be told that I had to pay for the service/repairs PRIOR to it being ordered and anything being done to my jeep…….$948.00! Who carries that much money to just drop in a moment?! Not most. A week later, after I called, I was given another appointment. From there I sat in the waiting room for 3 hours before being told that I was being taken home because they had no idea how much longer it would take. The whole process was horrible and I don’t know if I’ll be using this service department again. They can do better than this for sure!”

“AVOID This Dealership – They Scammed My 18-Year-Old Son I am absolutely furious with Whites Auto Mall Hopkinsville for taking advantage of my 18-year-old son. He took his 2006 Honda Civic in because the anti-theft alarm kept going off and the key barrel cylinder needed to be replaced. That’s it. A straightforward fix. They told him they would take care of the original issue, but then hit him with a massive repair list that included replacing the door handle, wiring repairs, and a latch repair. The latch was working fine — we confirmed it ourselves. None of that was necessary. They ran up over $1,500 in repairs on an 18-year-old kid who trusted them to do the right thing. After all that work and all that money, they finally admitted what the Honda technician said: it just needed the barrel mechanism fixed — exactly what we brought it in for in the first place. This feels like a deliberate upsell scam targeting a young customer who didn’t know any better. They padded the bill with unnecessary parts and labor, charged an outrageous amount, and only gave the honest diagnosis after the fact. It’s unethical and predatory. I would never recommend this dealership to anyone. If you’re a young driver or have a family member who is, stay far away. They clearly can’t be trusted. Save yourself the headache and the lost money — go somewhere honest. Never again.”

“I had an absolutely outstanding experience at White's Auto Mall RAM dealership! I was visiting from out of town, and they went out of their way to make me feel comfortable and taken care of from the moment I walked in. The team was incredibly welcoming, friendly, and genuinely focused on helping me. They took the time to answer all my questions without any pressure, and made the entire process smooth and stress-free—especially impressive since I wasn’t local. What really stood out was their professionalism and attention to detail—they went above and beyond to make sure everything was handled perfectly. The quality of their work was top-notch, and you can tell they truly care about their customers no matter where you’re from. If you're looking for a dealership that’s honest, efficient, and treats you like family, this is the place to go. Highly recommend—definitely a 5-star experience!”

“****UPDATED****AGAIN***** Brand-new truck. 4,790 miles. Catastrophic steer-tire failure at ~70 MPH on the interstate. This wasn’t cosmetic damage or an inconvenience. This was a high-speed safety failure. Anyone with real driving experience knows you do not slam on the brakes during a steer blowout—you maintain control and safely exit the roadway. That required driving briefly on the damaged tire, because staying alive matters more than preserving evidence for a dealership argument. After waiting FIVE DAYS for a response, I was told: • There was a “hole” in the tire • Because I had to drive on it to get off the interstate, I “couldn’t prove” it wasn’t my fault • Therefore, nothing would be done Translation: I was dismissed and effectively called a liar for handling a dangerous situation exactly the way you’re supposed to. Let’s talk numbers, since that’s clearly the only language spoken here. This is a ~$100,000 vehicle. The tire in question is a budget Nexen tire worth roughly $200. Your own business cards advertise $100 referral fees. White’s Auto Mall chose to protect a $200 tire instead of a customer. As a direct result: • I am moving all warranty and service work to another dealer • I canceled my upcoming Ram order • I switched to Ford You didn’t lose me because of a tire. You lost me over principle, accountability, and a complete lack of customer advocacy. What makes this worse is the safety implication. This was a steer-tire failure at highway speed. Dismissing a customer because they followed proper blowout safety procedure sends a dangerous message: it punishes safe behavior and incentivizes unsafe actions just to “preserve evidence.” That’s not how serious safety issues should ever be handled. No concern for safety. No escalation. No attempt to help. Just delay, dismissal, and indifference. If this is how White’s Auto Mall handles customers after a serious interstate safety event, buyers should think very carefully about where they spend their money. Apparently this dealership is doing well enough that it doesn’t need repeat, loyal customers. I appreciate the reply, but several key points in your response need to be corrected for accuracy and context. First, whether the vehicle was purchased from your dealership is irrelevant. I contacted White’s Auto Mall because you represent the Ram brand locally and offered to assist with the claim. You agreed to review the issue and act as the intermediary. Once you chose to engage, professionalism and advocacy mattered. Second, the tire was a steer tire that failed at approximately 70 mph on the interstate. Industry-accepted safety guidance is clear: during a steer blowout, the driver should maintain control, avoid hard braking, and safely exit the roadway. Doing so necessarily involves driving briefly on the damaged tire. Characterizing that as “evidence against the customer” penalizes correct and safe behavior. Third, stating that the tire showed signs of being “driven on” and therefore denying coverage creates a dangerous and unreasonable standard. It implies that a driver must choose between personal safety and preserving a tire for warranty purposes. That is not a standard any safety-focused dealership or manufacturer should endorse. Fourth, the reference to a plug and puncture was not disclosed to me during the five-day delay, nor was any opportunity provided for independent inspection or discussion before the claim was dismissed. The outcome was delivered as final, with no escalation offered and no concern expressed for the seriousness of a high-speed steer failure. Update for clarity: The dealership’s initial public response referenced a plugged tire and a puncture attributed to road hazard. That language has since been removed. For the record, no plug was disclosed to me during the five-day review period, nor was I provided an opportunity for inspection, discussion, or escalation prior to the claim being denied.”

“Great service this time ! Went in for a brake fluid flush and was out in about an hour. My service writer (Katie) was amazing! Very cheerful, contagious smile and very helpful. Even though she had my driver seat all the way to the steering wheel, we will let it slide this time 🤣.”